Blue screen c000021a after cloning Dell to HP - Windows 7 - TechRepublic
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January 9, 2011 at 04:34 AM
robertr64

Blue screen c000021a after cloning Dell to HP – Windows 7

by robertr64 . Updated 15 years, 4 months ago

Due to hardware problems on an old Dell XPS400, I am attempting to clone my old Windows 7 Ultimate system image to a new HP Pavillion desktop with 2 drives. Drive 1 on the HP is the original Windows 7 that came with the HP, drive 2 is the clone. I would do a fresh install or work from the good drive 1, but unfortunately I don’t have access to many of my original software packages (due to a layoff). So I used Norton Ghost and successfully transferred the data, but Windows 7 won’t boot, getting a stop error C000021A.

I already tried these:
– startup repair it reports that it is unable to do any automatic repair.
– safe mode and last good configuration – won’t boot – hangs up on classpnp.sys and then gets the stop error.
– Ran the Paragon rescue tool to try to correct the drivers, it made some corrections but didn’t solve the problem.

The old Dell boots ok but it crashes intermittently. Any other suggestions for tools to make this work? I don’t have Windows 7 Ultimate CDs as the one on the Dell was loaded online using the Anytime upgrade option, from Windows 7 Professional edition.

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