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Blue Screen Error

By hydveda ·
Hi, I am running Windows XP Pro in a computer, I get the bluescreen error with error codes 0x0000008E (0xc000001D, 0x806B1364, 0xf617EAE4, 0x00000000). Thats how exactly it shows me on the blue screen. When i went to microsoft support website it says it has got the resolution for the problem but i couldnt find the download patch on the website. Can anyone please let me know from where i could download the patches?? I would be greatly indebted to you if you could provide me the link to the download or resolution of this problem.

Secondly my system restarts by itself several times, I thought it could be due to over heating and since then i normally keep the computer off for atleast 10 hours in a day. But still the system restarts by itself. Is there any problem with the PSU or is it due to the WinXP error's which i am getting?

Please let me know how could these 2 problems be solved.

Kind Regards.

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by sgt_shultz In reply to Blue Screen Error

wow. what a great post. i can't believe nobody is answering you.
only other thing i could ask for is the number of the mskb article you found to make it easy for me to look at it.
perhaps it refers to a 'hotfix' available from Microsoft. if that is the case, very likely you need to call or email Microsoft. links to phone numbers and email is in that article you found.
this is cool opportunity for free support. try it.
your rebooting is related to errors, betcha. one easy way to rule out lots of stuff including OS is boot from floppy and let is sit few hours.
XP comes configured to reboot on system error. i am wondering how you got the bluescreen however if you are set to reboot on error. check out your setting here: Start/Control Panel/System/Advanced/Startup and Recovery Settings

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by hydveda In reply to

Poster rated this answer.

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by Plynn In reply to Blue Screen Error

I found the article that you refer to, which says it was previously published under Q330187. Here's the rest of it, along with the link.

** Click on the 1st link on the page it takes you to & choose your XP version from the drop down list. Choose from the support options on the next page. **

*** Also, if you notice the date below, there may already be a fix in the service pack for your version of XP. ***

*&* If I were you, I'd first check the display settings & make sure the acceleration is on NONE.

Quote: "This issue is caused by a code problem in GDI+ (the graphics device interface for Windows XP).
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Date Time Version Size File name
08-Oct-2002 01:15 5.1.2600.1130 1,694,336 Win32k.sys

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article."

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by hydveda In reply to

Hi, The problem with my OS. I had to format the whole HDD and install the OS again. Before i just tried reinstalling over and over again but didnt work out. I had to take backup and format the whole HDD and now my system seems to work fine enough. I guess it was virus?? Thanks all of you for your help.
Kind Regards.

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by hydveda In reply to Blue Screen Error

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