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Blue Screen of Death & Stop Error 7f

By Tink56 ·
The hard drive on my sister's Dell 8200 died. I ordered a new one from Dell and installed it. Installed Windows 2000 OS, Office, device software (printer, CD burning, etc.), everything that came with the computer. Ran it for a few days and everything seemed fine. Installed it at her house and got her cable internet connection going. Note: the machine has 512k of RAM.

After three weeks she reported a problem. You start the machine, it boots up, the Windows 2000 splash screen appears showing W2K loading. Then it goes to the Blue Screen of Death and immediately starts to reboot. It will do this on a continual cycle until you power it off.

The appearance of the BSOD is fast, only a second. I was able to see that it was a Stop Error 7f but that's all I can get.

NOTE: I can boot to Safe Mode just fine. However, I'm not sure what to look for.

Between the time I gave her back the "clean" machine and the Stop error began, this is what occured (according to her memory):

1. She installed a popular Casino game.
2. She downloaded and installed Norton Security Works.
3. She installed some card game software (I saw a Hoyle desktop icon among others).
4. She installed some sort of software from the Oregon Lottery to play a lottery game.
5. Her granddaughter downloaded and installed iTunes
6. Her granddaughter attempted to download and install a SIMS game. (Although I could not find any kind of SIMS game installed.)

Given that I can boot to Safe Mode, I'm thinking it is a software issue. I am thinking of wiping away the hard drive and going with a clean installation again. This time I'll do a backup or image of the system before I give it back to her.

However, anyone have opinions on this? Could it be a hardware issue and I'm just wasting my time?

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by ctrservices In reply to Blue Screen of Death & St ...

The MS KB at the following URL has four articles concerning Stop Error 7f:

http://support.microsoft.com/search/default.aspx?catalog=LCID%3D1033&ast=1%2C2%2C3&spid=1131&mode=a&cat=false&kt=ALL&title=false&mdt=&pwt=False&comm=1&query=Stop+Error+7f&srch=sup&x=15&y=16

To rule out the hardware end of the problem, if you have access to one of Marcel Gagn?'s books with the bootable Linux CD, this can rule out the hardware problem if it boots into the OS. The OS runs completely from the CD and RAM.

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by infoguy In reply to Blue Screen of Death & St ...

You are correct, it is definitely a software issue. I have experienced this same error on two separate occasions and did enough research to determine this stop error is caused by a driver.

I don't remember which driver caused my problem the first time, but it happened one day when I enabled my laptop's lan port. I had it disabled for months and had installed much software. I eventually ran the laptop's recovery and reinstalled and everything worked fine.

More recently, it happened and I used Microsoft's Debugging tools for Windows Windbg (Win Debug) and determined it was caused by a Panda antivirus driver. I removed Panda and started using ClamWin and everything works great.

In a nutshell, my advice is to first learn to use the Windows debugger, which will tell you the offending driver and thus the offending software. If you don't want to spend the time doing that, you could disable the startup programs one by one followed by a reboot until you find the offender. In the unlikely event that doesn't work, start removing the software that was installed, one program at a time followed by a reboot. If all else fails, I guarantee a fresh install will fix it.

Explaination of 7f stop errors:
http://support.microsoft.com/kb/137539/

Great tutorial for using Windows Debug:
http://www.codeproject.com/debug/windbg_part1.asp

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by pierrejamme In reply to Blue Screen of Death & St ...

I hope you meant 512MB and not 512k of RAM.

I would boot into safe mode and uninstall:
1. popular Casino game.
2. some card game software (I saw a Hoyle desktop icon among others).
4. software from the Oregon Lottery to play a lottery game.
5. iTunes
6. a SIMS game.

Then run a full norton scan, followed by a fully updated SpyBot Search & Destroy 1.4 scan and the a fully updated Adaware personal 1.06 scan.
Download and install a good Windows firewall, the free version of Zone Alarm will do.
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?dc=12bms&ctry=US&lang=en
Peter

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