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Blue screen Win98se

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by peterbakker

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Windows 98se
MS6178 mother board
At the verifying DMI pool data point during start up it blue screens with the message A fatal exception 0D has occurred at 0560:00000218.

Any idea what's causing this? have just Fdisked, formated and reinstalledwindows 98 after a virus infection w32.elkern.4926 and w32.klez.h@mm.

Thankyou regards Peter

15 replies

by trockid

You may want to try a low level reformat (zero fill) utility on your hard drive. Then fdisk and high level format your drive. Maxtor offers a zero fill utility that works on any drive I've ever used.

by hippivan69

1) boot off win98se boot disk
2) type fdisk /mbr this will restore a default boot record
3) run fdisk create your primary partitions
4) ounce rebooted agian do format c: /u /s autotest
5) if you have antivirus cd i would run that after the format has been completed if you donot have one dont worry not a big deal.
6) reboot with win98 cd and do your installation
7) if this does not work you may want too attempt a BIOS format or get a low level format software from the manufactuer of the drive itself.

if you have further questions or concerns feel free to email me.

nick

by tg2

many times, OD and OE errors are referring back to memory or processor issues.

and I mean memory issues could be hardware or software caused.

but the easiest thing to do would be to reseat your system ram, reseat your processor, make sure there isn't a lot of dust in/on/near either.. (especially the CPU and its fan.. make sure its spinning freely if so equiped)

If this doesn't fix the issue, and you've not tried the drive formats, try it again..

Also.... have you tried SAFE MODE .. since you're getting a BLUE screen, that suggests the OS *IS* loading... other wise, you would normally have a black screen with white writing and it would identify memory addresses, or possibly state *parity error* ...

To force the system to giveyou the boot menu,...

power on the system
press and hold the LEFT control key. You should *not* get a key stuck error, and just after the verifying DMI you should get your win98 boot menu.

try Safe Mode

If plain safe mode doesn't work
try Safe Mode with Confirmation

selectively answer yes to EACH individual item. When you get your blue screen, remember the item you last said yes to, then reboot and this time say NO .. see if it continues to load for you

-T

by tg2

preface .. its been the 8 years of experience at building computers professionally, that on initial system builds ... OD & OE errors were a sign we had bad ram or cpu.

As for answer 5 specifying its a video related problem... the article quoted SPECIFIES that it *could* be a problem if the user has Adobe Type Manager installed with certain video cards, and that the user would get a BLACK screen and a system hang.

OE and OD themselves are a relation to the processor handling an *exception*error.

13 (0Dh): General Protection Fault
Any condition that is not covered by any of the other processor exceptions will result in a general protection fault. The exception indicates that this program has been corrupted in memory, usually resulting in immediate termination of the program.

14 (0Eh): Page Fault
The Page Fault interrupt allows the operating system to implement virtual memory on a demand-paged basis. An interrupt 14 usually is issued when an access to a page directory entry or page table with the present bit set to 0 (Not present) occurs. .

In other words, processor and memory issues. However, it *can* still be caused by software, which is why I suggest selectively going thru a SafeMode w/Confirmation... so that you can see if any one thing causes the error.

MS's article on what the exception codes are:
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q150314

MS's article about ram often causing 0xh errors:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q138788&GSSNB=1

by 14me24u

Could you please give a bit more info about your Computer..Type of Video-size of processor and hard drive etc. For example Windows 98SE will return a Exception OD if you are using aATI ALl In Wonder Video Card that the drivers are too old for.

by rcom

Before you low level format your drive or change the CPU RAM etc I'd consider the situation you've had. You had viruses and restarted your system. Niether virus is of the boot sector type. So by formatting the disk your should be rid of those. You can allways get a bootable virus diskette to find that out. No need to low level format the drive.

More than likely there's a resource conflict between the video and something else inthe system. The PNP feature in Windows has probably changed an IRQ or memory range and that's what's causing the blue screen.

Here's an easy way to check and see if it's video without booting into safe mode.

Boot to a DOS prompt and edit the system.ini file located in the windows folder.

change "display.drv=pnpdrvr.drv" to "display.drv=vga.drv

That will set the video to 16 colors. Everything else will boot normally. This is better than safe mode because all the other drivers will still load.

Check Device Manager for problems. You may need to remove or disable the sound card or nic from the system to troubleshoot then put them back one at a time.

Let us know how it comes out.

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