General discussion


Bosses just don't get IT

By Jinn ·
Ok, the company I work for has about 50 people. A mix of programmers, elec. and mech. engineers, etc. I'm the IT admin and the sole IT engineer in the company. Because of the relatively small size, some days I'm very busy and some days I am not.

When I'm not busy, I'm generally here or some other IT site. Our directors and bosses frown upon this, because I'm at my desk and not fixing someones pc. They think that I'm goofing off even when I'm installing a pc and waiting while it formats.

They want my work load to be constant throughout the day like the rest of the employees. I sometimes will drag a job out just so that it looks like i'm working. This just seems so wrong for me, cos I'm best at getting problems solved quickly and efficiently. The work load for me, at least, is large spikes throughout the day. It should also be in their best interests that I have some free time, cos that means that everyone is running smoothly and making the company a profit.

Has anyone resolved a problem like this at their work? Got their bosses to understand what you do and why its different? Sometimes when I've spoken to them about it, it doesn't seem to register. Are these people completely stuck in their perseptions, or is there light at the end of the tunnel?

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Bosses just don't get IT (KPI)

by liamothelegend In reply to Bosses just don't get IT

One idea might be to introduce an internal Key Performance Indicator for your department.You sit down with your Superiors and suggest that you measure for example the number of issues you receive each month and the resolution time it took to sort each issue out.If you have a help desk system then you could do it on a ticket by ticket basis.If you are as quick at resolving issues as you say you are then the figures you produce will show management just how efficient you are.It will also help you broadcast to others the volume of work you have.

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may help a bit

by Jinn In reply to Bosses just don't get IT ...

I currently keep an IT job book where I write down every job or task I do. The main problem lies in that they want to see me working 8 hours solid each day. Somedays I'll only have 1 or 2 hours of actual support work to do. They want me to find work when this happens. Maybe I should go break something and then fix it.

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Slack is absolutely essential

by RLoski In reply to may help a bit

The following doesn't address your issue. It addresses the issue of everyone working at full capacity all the time.

One company I worked at must have felt that their network admin be busy all the time. He was constantly busy. But because he was busy he could not respond in a timely manner to times when his load truly got overwhelming. Three contractors (which the company paid from $70 an hour) did not get computers for two weeks to one month (in contracts that started at three months with potential of extension). We couldn't do any work. And I think that this stupidity played a role in two of the contractors not extending.

If the network admin had had adequate slack, he could have put the time into getting us up and running, thereby saving the company money. In fact if he normally had sat around smoking for three hours a day, and was only expected to busy when the unexpected happened, the company would have saved money.

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You are a fireman

by drainville In reply to Slack is absolutely essen ...

Just use the fireman anology: You are waiting for fires to start (IT issues) and must be available when they do. What does a fireman do in his spare time? Lots of cleaning! Institute a schedule of spyware scans, compliance checks and system maintenance. You will never run out of work.

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Not quite a fireman

by talentonloan In reply to You are a fireman

Fireman idea works if people really thought that most of what you did was fight fires. When a fire hits - IT is NOW. Most folks don't see IT that way. It's 'nuisance maintenance', 'upgrades', simple installs, something doesn't work, etc. Only when real disaster looms is the IT fireman valued. Who really cared about the NY firemen until 911?

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Do some "Projects"

by eroman308 In reply to You are a fireman

Sometimes part of it is the kind of boss you have, my director knows that we have down time, mostly because my team resolves issues so fast that even users are impressed. One of the ways to take care of things is to tackle some projects, like the spyware scanning and doing some research, or just grab an old machine, install Linux, get simple Samba share up and running and say that you just created a storage server using linux. I play with Linux just as a way of looking busy, try it.

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Firefighting vs. evolution

by galdur In reply to Slack is absolutely essen ...

You might consider looking at your spare time as an opportunity to improve the company's IT operations in a proactive way, using it to look into ways of making the user's 'experience' even better; evaluating new solutions or work methods.

Are Open Source solutions for example something suitable for your company? How about Firefox? StarOffice? OpenOffice? Linux?

I might even go so far as to consider ways of undertaking projects which decrease the need for dealing with breakdowns so you can use even more time to delve into these kinds of projects which increase the company's ROI/efficiency.

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Make Work

by usaatca2001 In reply to may help a bit

When you have to find work to look busy all the time, I call it the "make work" mentality.

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This might help

by IT_in_UT In reply to may help a bit

First, I haven't read all the replies, so if someone already suggested this, my apologies.

You said when you have down time you spend it on Tech Republic and other IT sites. You need to present this to mngmnt as research you are doing to help you do your job as efficiently as possible. Tell them you like to take a proactive approach and see how other people have solved problems that could happen in your organization. You want to do this for 2 reasons: 1) you might actually find information that you could use to prevent potential problems from happening to begin with and 2) if a problem happens, you can fix it faster, making the downtime for the company as short as possible.

Unfortunately a lot of people still approach business in general with a reactive approach instead of a proactive approach. In the long run, it is much better to be proactive because the company has better productivity and reliability but unfortunately a reactive approach tends to make average bosses think you are a harder worker. They don't realize that a great deal of work goes into keeping things running smoothly.

Furthermore, since IT is such a mystery to non IT people the bosses may have experience with IT workers who they respect for whatever reason, a relative or good friend who is actually rather lazy and sticks to the reactive approach and to defend themselves tells your boss that that's the only way the job can be done (which you and I know is crap). If that comes into play at all, that can be very hard to overcome. I don't really have any good answers for that one. Perception is everything, regardless of whether it's the truth or a lie.

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Fried minds

by Leumas ELuht In reply to may help a bit

I work in a japanese company my boss is mexican and he thinks i do nothing couse i go out 30 min after my work time (he usually work around 14 hours) i recently start to fill a registry to keep him off my back, besides when i program, he want to start the operation of the new software a few days after i start lol i'm not cokking.

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