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Browser not opening web pages

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13 replies

by compumarc

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I never deal with this problem before. A customer of mine is seeking tech support regarding Internet access. His dial-up connection is working and is able to connect to his ISP. However, the browser did not open any web page he typed in. Need a possible solution to this problem.

13 replies

by b_pope

first thing I would do is open control panel click on internet options.
click on security tab then restore defaults, click apply.
do the same on the advanced tab.
make sure you click on ok to close internet options.
reboot your computer & try again.

theres all kinds of other causes, but you'll need to add more detail what OS & version of Explorer would help if this doesn't work.

by dmiles

Open the Browser and empty the Temporary files folder and clear the History
Check the Encryption setting on the browser and see if it is 128 bit
If this does not clear up the problem then check the java script files for updates

by mike (from canada)

make sure the name server settings are correct. if the customer uses windows, tell him to make the ip servers settings automatic. if that fails, tell him to get a new isp. also, he may have a corrupted file.

by mphoffar

Most times I've seen this it's been from a couple of things (assuming things like pings and tracerts are working. One is the security settings are jacked sky high and just need to be reset or he has some sort of proxy set somewhere, either on the internet properties or connection properties for the network or dialup connection on the internet properties.

Good luck to you

Mark

by Member 35772270

Had this happen to me once, check the security setting. Update the browser software. I had to update my modem dsrivers to fix my problem. Also check the advance setting for the modem to make sure that it is initialized properly. (win modems are famous for this)

by vh_s

Hi,

Windows give you two kind of responses in this case.

The first one is whenever the DNS is not found, it would report something like "DNS Error". If this the case, then you should ask your ISP Technical Support to provide you with the correct DNS entry which you could enter in your dial-up networking setting.

The second error report is when it couldn't find the URL typed. In this case there are two possibilities: your winsock doesn't function normally, which could be caused by virus, wrong version etc. Clean (by virus) or otherwise remove the whole network setting (Setting->Control Panel->Network), restart and reinstall.
The second possibility of not finding the web pages is caused by unavailability or wrong typing, which could be singled out.

vh_s

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