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BSOD Hardware Malfunction

By ttirsway ·
I have a client with a fairly simple configuration consisting of an NT 4.0 Server (SP6a). Periodically, the server hangs with a BSOD reporting "Hardware Malfunction" and "Contact the System Administrator" There is one FAQ in the Microsoft Knowledge Base dealing with this particular message but the T/S steps only deal with this happening on bootup. Since the message event is random and the system reboots fine after chkdsk runs, I can't seem to isolate the problem. I've tried swapping memory,SCSI cards, DAT drives, etc. w/no luck. Event viewer logs blissfully report all apps and processes normal with the exception of a single "dirty shutdown" message when it crashes. (duh) Any ideas?

TIA

Trent

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BSOD Hardware Malfunction

by Nbard In reply to BSOD Hardware Malfunction

Actually, I have seen this "exact" problem and it turned out to be the power supply. I know it sounds weird, but the fan on one of the power supplies would stop running, and then it would get too hot and shut down. I think the system was a Compaq server, and there were diags that I was able to use (Insight Manager). Hope this helps. If not the power supply, maybe the fan on the processor. I would check it even if you have redundant power supplies.

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BSOD Hardware Malfunction

by ttirsway In reply to BSOD Hardware Malfunction

That was the ticket! The server was in the converted dormer of an old house and the Energy Star staff shut down the a/c on the weekends! All it took was another case fan and all is cool <G>

Thanks!

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BSOD Hardware Malfunction

by Gel In reply to BSOD Hardware Malfunction

i would say that there's a conflicting device drivers still loaded on your system.
To do it load in VGA mode then remove all existing drivers and restart (take not to restart before installing again the drivers)

*Please full backup before you dothis.


Let me know fo futher development.

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BSOD Hardware Malfunction

by ttirsway In reply to BSOD Hardware Malfunction

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BSOD Hardware Malfunction

by oskiller In reply to BSOD Hardware Malfunction

Good possibilities - power supply, video or motherboard. Since this is a server crashing, make sure the video is straight VGA. I have found that it is best to keep the servers in a 16 color VGA mode to eliminate any potential problems.

There aresome good, low cost, diagnostic programs you can find to run tests on the motherboard, video etc. Let them run multiple loops and you should find the answer to your problem.

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BSOD Hardware Malfunction

by ttirsway In reply to BSOD Hardware Malfunction

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BSOD Hardware Malfunction

by ttirsway In reply to BSOD Hardware Malfunction

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