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BSOD on XP with videos

By r.halsey ·
I've recently acquired an AMD Athlon X2 running XP SP2. It's got 2GB of memory. The video card is a GeForce 8600 GT.

Starting on Tuesday Nov. 6, any time I play a video, be it either an .mpg, .wmv or .ati, with either WMP or Nero 8, just after it starts I get a BSOD IRQL_NOT_LESS_OR_EQUAL, with codes 0x0a (0x16, 1C, 00, 80502392) Generally the forth address is the same but sometimes it varies.

I have updated the Nvidia video driver to the latest (Nov. 6th), I have run memtest for about 14 hours - clean. Just in case, I've selectively removed the 1GB memory cards - no difference, and I've even run the "verifier" program on all drivers, and it STILL BSODed (I thought Verifier was supposed to trap bad IRQL's?).

Sometimes a small video will play successfully. But if I switch from WMP to Nero, BSOD. Other times even the WMP will BSOD as well. I have tried this on different video files in case they get corrupted - no difference.

Strangely enough, YouTube video's seem to work, but Yahoo video's BSOD.

I'm getting very frustrated, and am tempted just to wipe and rebuild. What suggestions does anyone have that might be either a solution, or an area to test?

Thanks very much!

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All Answers

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A few more details

by r.halsey In reply to BSOD on XP with videos

A few more details: There were no changes made to the system between Monday and Tuesday (except maybe the usual Microsoft update?).

As per a possible virus, the system is running the Sunbelt Kerio firewall, the latest Kaspersky V7.0 Antivirus, Spybot and Ad-Aware. A thorough scan was done with Kaspersky - clean. Spybot caught a few of the usual minor Ad stuff.

Still no difference in BSOD's.

Any help is appreciated!

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Some info

by w2ktechman In reply to BSOD on XP with videos
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A few more thoughts

by w2ktechman In reply to Some info

although it is late and I am getting tired, so forgive me if I miss a few things here.

Have you tried system restore?

Have you tried a disk cleanup (delete temps, temp IE files, defrag, defrag page file, etc...)?

have you run chkdsk?

If you think it was a possible update from MS, then a system restore may fix it.

Do you have an add-in video card? If so have you tried either a different one or using the on-board one?

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Possible solution...

by r.halsey In reply to A few more thoughts

Thanks very much w2techman. I have already reviewed the MS KB article you mentioned.

I did do a System Restore to a checkpoint on Monday... no effect. I did try a chkdsk - clean, I didn't do a defrag, but your comment about the add-in video card twigged me to something.

It's running a Nvidia GeForce 8600 GT graphics card. I went into the "troubleshooting" screen for the graphics card and turned it off completely - no hardware graphics acceleration.

Guess what... no more BSOD! It has various level settings, so I gradually incremented it, rebooting for every setting. When I got to level 4, it BSOD'ed again! I brought it back to level 3, "Diable Direct Draw and Direct 3D acceleration and no more BSOD's.

Seems like I have to get the card replaced. For some reason I just wasn't thinking the graphics card could ever be at fault. It is a new system, so it was possible.

Thanks very much again! If this theory doesn't prove correct, I'll post another note.

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DirectX Issue?

by xcelling In reply to Possible solution...

Hold on. When you disable certain DirectX interaction with the video card, your errors stop.

I would try to install another version of DirectX (update/rollback).

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Confirmed Fix

by Lumirockz In reply to Possible solution...

I can confirm that this method also worked with me, I had an identical problem with an nVidia GeForce 4 integrated GPU (nForce2 Chipset) with an AMD Athlon system. System had been unused for a number of months and when I brought it online did a Full update to SP3 and the latest patches, following this update any WMV video would cause the system to reboot.

With WMP it rebooted on launch of the player, with VLC the video would play and it would reboot at the end of the video... oddly.

Adjusting the slider to the following setting solved the problem straight away:
"Disable all DirectDraw and Direct3D accelerations, as well as all cursor and advanced drawing accellerations. Use this setting to correct severe problems with DirectX accellerated applications."

Thanks for the assistance guys, that would have had me going for ages, I never once suspected it would be a DirectX problem.

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ASUS OSD software possible cause of problem

by r.halsey In reply to BSOD on XP with videos

Please refer to the URL http://pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=304295&forumid=1&cz
This describes a near identical problem. The interesting aspect is that the problem doesn't show itself until a month after the software is installed!

I did remove the ASUS OSD software and reinstalled the latest Nvidia drivers and the problem did go away!!! My concern is that it may come back in a Month, but I hope not.

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Thanks for that update...

by boxfiddler Moderator In reply to ASUS OSD software possibl ...

I'm an ASUS and nVidia fan and prepping to build a new box. It always helps to know what to look out for!

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