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Business case for IM?

By dsr ·
I have seen IM used for small talk and gossip, but never for business purposes. What can you do with IM that you can't do better with e-mail or telephony?

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by thinkaloud In reply to Business case for IM?

At NEUSTEPS, we use B.efficient to communicate via messaging/conferencing within the company and with partners in other parts of the world.

I will just share some of my thoughts of email as a business communication mechanism and why we have move so much of our communcations to B.efficient

1. Emails is insecure because of viruses etc. That does not mean we do not use emails. The moment a discussion is initiated, all discussions are move to B.efficient.

2. Email is not real time. This is perhaps why more people are embracing IM.

3. It is a poor way to share file via email. They don't arrive in nicely organized directories that allow both parties see identical file and directory structures.

PS: B.efficient is more than IM. Hence some of the thoughts may not apply to IM.

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adding on ... in lieu of the worms going around

by thinkaloud In reply to B.efficient

I just want to add on ....

IM can be a good replacement for emails as a form of communications. Take a look at how virus are spreading via emails. This past week, I have seen companies shutting down their email servers to curb wide spread of the viruses. No doubt a good move. But this also means that these companies lost an effective channel to communicate.

I'm glad to say that my company is not affected as we have rely less on emails as the major form of communications. We also do not worry about viruses spreading through our IM as B.efficient is secured.

I strongly recommend companies to adopt IM as an alternative channel of communications. Best

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Better productivity

by manmohan74 In reply to B.efficient

Few key areas:

1.If response required is immediate; reaching on IM is much faster(email can reach late, phone might be busy, but on IM u can just force the other person to reach out to ur problem immediately.

2. File sharing will be easy when ur working on tight deadlines and you know the other user is getting lot of emails and may not see your email immediately.

3. You can have a conference on IM with multiple users, you dont have to send pre-invitations for the meetings

4. You can send a group IM to everyone in the team.

5. Latest 3rd party tools allows to use webex features to conduct presentations as well

6. Best of all IM dosent cost a penny to use, if u use services like yahoo, aol etc.

7. Phone makes sense if you have time to locate the other persons phone number and dial number and repeat process until you hear the other end.
:)) Long live IM

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Real Time

by Oldefar In reply to Business case for IM?

I use IM on a regular basis with clients and with individuals I mentor. Unlike email, it allows us to have a discussion. That is the real advantage provided.

Email is still useful for more formal records, and often a disucssion will be followed by an email confirming what was discussed.

For network operations, IM allows multiple resources from diverse locations to tackle an issue as a team. Unlike a conference call, actions can be documented. Side bar conversations are lessened as well.

Email has an inherent delay both with delivery and with reading. I recently received a late notification of an event by email. Had that notification come via IM I would have been able to attend. Unfortunately I did not receive the email until it was too late.

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IM is not just for small talk and gossip

by mark.trenfield In reply to Business case for IM?

IM delivers very high return on investment and is now rapidly being adopted as a corporate communications tool across the world. It delivers secure web conferencing, it delivers presence awareness, it integrates with personal productivity applications [ie: MS Office] and messaging and collaboration solutions [eg: Exchange and Lotus Notes] to deliver real-time colaborative applications.

eBusiness solution providers use IM for getting closer to their customers - ie: handling support calls and sales objections.

To consider IM as a mechanism for gossip and chat completely misses the business value and benefit.

Corporations will be forced to select and adopt IM solutions before the employees select and adopt the solutions on behalf of the Corporation.

This is what sort of happened during the introduction of eMail - 20 years ago.

Contact me for more information

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re: Business case for IM?

by ReMaind In reply to Business case for IM?

IM is a combination of eMail and telephony, in terms of it's functionality. It provides quick (instantaneous) response and the conversations flow well. With the newer versions of Instant messangers the conversations are becoming more secure and they can be monitored and locked down by IT as well as letting the users maintain a record of their conversations automatically for easy refrence. Plus, while it is possible to recieve spam instant messages, it is easier to lock down the IM clients to avoid this problem.

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