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Bypassing Remote Desktop Limitations

By Aakash Shah ·
I would like to accomplish either of the following:
1. Either be able to connect using Remote Desktop to a client XP computer while a user is logged and interact with the user's session (the user is able to interact with the session also).
2. Or, be able to connect using Remote Assistance, or Offer Remote Assistance to an XP computer without having to get the user's permission.

I work at a Help Desk for a small business and I would like to be able to connect to my user's computers when they need assistance. However, Remote Desktop doesn't allow the user to see what I am doing and also requires that I know their password. Offering Remote Assistance requires the user to "allow" me to connect. This is a problem when I am doing work they requested during lunch, etc.

I realize that privacy concerns may be a concern in some environments, but that is not an issue here.

Can anyone offer any suggestions as to how I can approach this problem?

Thanks.

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by Toivo Talikka In reply to Bypassing Remote Desktop ...

Have you had a look at VNC? A good place to start may be http://www.tightvnc.com.

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by Aakash Shah In reply to

Thanks for the suggestion. But, I'd like to accomplish this with Remote Desktop/Remote Assistance.
Thanks.

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by Aakash Shah In reply to Bypassing Remote Desktop ...

I realize that there are other tools such as VNC, etc. But, I'd like to try to accomplish this with either Remote Desktop/Remote Assistance.
Thanks.

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by zaferus In reply to Bypassing Remote Desktop ...

There are two ways you can do this using Microsoft "built in" support for XP:

1. Remote assistance. This lets you do everything except log off or reboot a system. And the user can watch you and you can share or give access both ways.

2. Microsoft netmeeting. If both systems are configured properly you can take control of a users system straight to their desktop.

The difference is you don't need permission to do #2, which is great for an IT Help Desk that may need to get into a system as required but see if the user is logged in (or doing anything if they are logged in) first. For security and help "over the phone" use #1.

Oh, remote assistance doesn't like it if you have SID issues (ie: if you use ghost without SIDwalking or sysprep to image systems).

-Z

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by Aakash Shah In reply to

Zaferus:
Thanks for responding.
1. Do you know of a way to use Remote Assistance without having to use permission?
2. I don't believe that Netmeeting is supported anymore, so I don't want to hold on to old technology.

Any other suggestions?

Thanks.

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by zaferus In reply to Bypassing Remote Desktop ...

Aakash:

Like I said, we researched this issue, and I believe with the native product it is not possible (and our team looked very hard at this issue).

With local Administrator rights and the system configured you can use RDP to control the system but you cannot share the session with the user (you will log them out if they are logged in).

We use netmeeting for over 600 nodes and 30 sites with very few issues. Yes it's old, but it works well (sometimes simple is better).

Unless you are willing to look at this or a 3rd party product you are asking something that I believe isn't currently possible.

-Z

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by Aakash Shah In reply to

Zaferus:

Thanks for your advice - I didn't know you had researched this issue before.

I'll keep the question open just in case anyone else has found a solution to this.

Thanks.

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