I am conducting research on automating call center quality assurance using recorded audio files from real agent/customer interactions. I am seeking additional data in the form of recorded audio content such as might be captured by a Nice, Dictaphoneor other audio logging application. Am willing to sign legal Non-disclosure and confidentiality agreements in exchange for this data. If you are interested in benefiting from this research, or for more information, please contact me at jimcwilliams2000@yahoo.com. Seeking participants from US-based call centers.
