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Call Disposition (Term codes)
LockedI need some suggestions on what are the alternate ways to measure call center stats other than term codes. Or I guess more appropriately, how we can make term codes more effective measure of call center stats, e.g. how many customers called for which products and what was the average time taken by each agent for one particular action etc. can be measured only through term codes. Please suggest if you have better suggestions. Thanks.
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