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  • #3981021

    Can a malware survive a factory reset and a clean windows installation?

    by cedilla-gondola.0a ·

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    Days ago someone sent me a file and asked me to install it. I installed it after reading his message. I got a malware/trojan/ransomware after. I asked someone to factory reset the computer and install a windows OS. Now I’m receiving notifications from google saying that someone is trying to access my account using a mac computer. Can the malware survive the factory reset and the clean windows installation? If not how did they access my google account and how could i stop them?

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    • #3981063

      It’s doubtful a malware survived a factory reset,

      by Wizard57M-TR ·

      In reply to Can a malware survive a factory reset and a clean windows installation?

      If it were done correctly that is. Unless the malware installed a rootkit, then wiping everything off the storage disk removed the malware. However, as you have noticed, some damage has already been done. The miscreant has managed to obtain your google account credentials. I recommend that you change the password/2FA authentication as soon as possible. Note bene: it may already be too late, if the person has gained access to your accounts they may have reset your login credentials. Contact google, in addition to changing your password. Once you gain access to your account, it might be a wise precaution to backup any critical data you may need/want in the future.
      Wiz

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