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Can Get email but can't browse web?

By tjm101 ·
I access internet through lan/pix firewall and our email is at remote location(outside firewall).
I can recieve/send email but can't browse web at all using IE 6. I did everything I knew of but still can't browse any help would be appreciated and the answer that fixes problem will be rewarded.

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Can Get email but can't browse web?

by JustAnAdmin In reply to Can Get email but can't b ...

Here are a couple of possibilities.

1. Do you connect to the web through a proxy server, and if so, is your browser configured with the proper proxy settings.

2. Check DNS settings. Being that your e-mail is working correctly, this may not apply, but it is worth double-checking.

3. Can you ping any Internet addresses? What happens if you try? You may want to try the IP address of something like yahoo.com rather than the www.yahoo.com (this will verify if it is a DNS issue). One of Yahoo's IPs is 66.218.71.198. Try opening that in a browser. If that fails, try to ping it from a dos prompt, and if that fails, try tracert 66.218.71.198 to see where the connection fails.

Hopefully this helps! Please feel free to respond with any results and we can go from here. I'm sure some others will have some great ideas as well.

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Can Get email but can't browse web?

by tjm101 In reply to Can Get email but can't b ...

Turned out to be IE update was fouling up the browser. Removed the update and the problem went away.

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Can Get email but can't browse web?

by Poker In reply to Can Get email but can't b ...

Answer one sounds good in addition check to make sure that the "append these DNS suffixes" are added under the DNS tab in Advanced TCP/IP Settings. If they are used "proxy server" you won't browse without it.

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Can Get email but can't browse web?

by tjm101 In reply to Can Get email but can't b ...

Turned out to be IE update was fouling up the browser. Removed the update and the problem went away.

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Can Get email but can't browse web?

by jeaster In reply to Can Get email but can't b ...

Are you sure your PIX is not blocking WWW traffic outbound? I have done a bit of reading on the Pix's, and believe you can limit the toyes of service that the PIX will forward.

Since in and outbound email are working, it does not sound like a DNS issue, unless you are running a mail server either A) outside the firewall of B) in a DMZ.

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Can Get email but can't browse web?

by tjm101 In reply to Can Get email but can't b ...

Turned out to be IE update was fouling up the browser. Removed the update and the problem went away.

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Can Get email but can't browse web?

by tjm101 In reply to Can Get email but can't b ...

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