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Can not access web site

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5 replies

by carl

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Running Win98. Using IE 5.5 with 128 bit encription. Cannot access ibm.com or bankone.com on this computer, but can access any other. Can access them from any other computer in this office. Have gone to a command prompt and did a ping on www.bankone.com and the dns works. It returns the correct IP. IE will access the websites using the IP address, but all lower pages in the site require the www. address, not the IP address. This is the second time I've seen this situation in the past 12 months. On the first one, we renamed the Windows directory and reinstalled Windows 98. That worked, but does not tell me what is causing the problem. Anyone with any ideas?

5 replies

by bobho

Are you using a web accelerator or a hosts file? Look in your windows directory for a file named Hosts (no extension). It is probably hidden so you will have to view all files. A web accelerator keeps address information in this file so your system doesn't need to go to the dns server every time it needs to resolve a name. But if the address changes you keep going to the address in the Hosts file.

Peruse the file and see if there is a line in it pertaining to the site(s) you cannot get to byname. If so, remove them.

Open up your browser and try the sites by name.

If this works, you're all set.

Enjoy,

DrBob:>)

by thechas

Double sheck the security settings in both the browser, and any anti-virus / firewall software.

A peer had a problem a while back accessing a web page, and it turned out the Norton AV was blocking the site access.

Chas

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