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can not get hp officjet r40xi to print

By dawb19 ·
When i try to print from my computer to my printer as soon as i hit print from my computer my printer starts the process like it is goin to prit but it will not print i have e-mailed hp and did everything they asked me to do and reladed the driver but it is still doing this can you please help me fix this problem
thank you dawn

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by jodaddy In reply to can not get hp officjet r ...

i have seen where a cheap printer cable will not work with hp printers and other printers needing bi directional support. try going to the printer properties and do something that will confirm communication between the pc and printer like p/head alignment or ink level. also try going to start, settings, printers. rtclick printer and make sure "use printer offline" is NOT checked.

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