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Can Outlook send an email typ "mailto"

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5 replies

by hgh42

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A user copies the email address from a signature to the address line of a new email. Outlook sets the email type to "mailto". All emails of this typ are not delivered. System error message:
"No service available to deliver the mail to this recipient."
Is there any way to either change the email type automatically to "smtp" when copying the email address or to setup Outlook to send emails of the address type "mailto"?

5 replies

by thechas

I may be wrong, but when I've seen the "mailto" in the address line, it has been part of a link, sort of like a header.

On a web page, mailto is part of a command structure to open the compose window of the default mail handler on the PC.

All I do, is delete the mailto, and leave the rest of the address intack.

Chas

by hgh42

That's what I told the user, too. But I'm wondering why does Outlook create an email address of the type 'mailto' if it can't handle it. I hoped there might be a way to tell Outlook to change the type in the addressbook automatically to 'smtp'.

by thechas

In response to your comment, Outlook isn't creating the email address.
The Windows GUI is handling the issue as a simple cut and paste, and pastes in exactly what was coppied when the user copied the link.

On a web page, the mailto command is used to open a new mail window for the "default" mail program, and then paste the embedded address into the "T:" box.

When you copy such a link, the GUI strips out the embedded html commands, and pastes in the text (mailto:xxx@yyy.xyz)

If you setOutlook as the default mail handler under Internet Options, Programs, a normal left click on the mail link should open up a new outlook message window.

Chas

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