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Cannot access client mydocs folder

By tjason ·
By mounting a clients booting hard disk in my desktop system as a secondary drive, I am usually able to access their documents folder for backup when their OS fails to boot. Occasionally I get an error that says "Access is denied" even if I create a user on my system with the clients user name and password. The properties for the denied folder shows read only and 0 bytes. The user professes not to have turned on encryption. Any Ideas? Thanks.

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by w2ktechman In reply to Cannot access client mydo ...

try changing the permissions on the files/folder. If need be log on as admin to do it.

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by Matrixcsl In reply to Cannot access client mydo ...

hi

is the pc in which you are trying to read the drive on the same workgroup/domain as the client pc? Can you logon to YOUR pc as the USER who's drive you are trying to read? If so, can you gain access to docs that way? Failing that, you will need to joing the domain/workgroup on your pc. OR, can you access the docs as ADMINISTRATOR?

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by tjason In reply to Cannot access client mydo ...

When trying to back up a client with this method I first disconnect my network cable and I am logged in as an admin. I hadn't thought of verifying which workgroup the client normally uses since I'm not online but I will give that a try. Thanks, Terry

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by tjason In reply to Cannot access client mydo ...

I have found a solution although not the answer I was hoping for. By booting to a Knoppix Linux CD on the clients machine, with his own hard disk installed I was able to access the clients data, and then back it off to a PCMCIA memory card. I also tested this with an OS X machine which worked fine as well. Thanks again, Terry

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