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  • #2287044

    Cannot access client mydocs folder

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    by tjason1 ·

    By mounting a clients booting hard disk in my desktop system as a secondary drive, I am usually able to access their documents folder for backup when their OS fails to boot. Occasionally I get an error that says “Access is denied” even if I create a user on my system with the clients user name and password. The properties for the denied folder shows read only and 0 bytes. The user professes not to have turned on encryption. Any Ideas? Thanks.

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    • #2669937

      Reply To: Cannot access client mydocs folder

      by w2ktechman ·

      In reply to Cannot access client mydocs folder

      try changing the permissions on the files/folder. If need be log on as admin to do it.

    • #2669936

      Reply To: Cannot access client mydocs folder

      by matrixcsl ·

      In reply to Cannot access client mydocs folder

      hi

      is the pc in which you are trying to read the drive on the same workgroup/domain as the client pc? Can you logon to YOUR pc as the USER who’s drive you are trying to read? If so, can you gain access to docs that way? Failing that, you will need to joing the domain/workgroup on your pc. OR, can you access the docs as ADMINISTRATOR?

    • #2668604

      Reply To: Cannot access client mydocs folder

      by tjason1 ·

      In reply to Cannot access client mydocs folder

      When trying to back up a client with this method I first disconnect my network cable and I am logged in as an admin. I hadn’t thought of verifying which workgroup the client normally uses since I’m not online but I will give that a try. Thanks, Terry

    • #2668376

      Reply To: Cannot access client mydocs folder

      by tjason1 ·

      In reply to Cannot access client mydocs folder

      I have found a solution although not the answer I was hoping for. By booting to a Knoppix Linux CD on the clients machine, with his own hard disk installed I was able to access the clients data, and then back it off to a PCMCIA memory card. I also tested this with an OS X machine which worked fine as well. Thanks again, Terry

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