General discussion

  • Creator
    Topic
  • #2178297

    Cannot access programs in Start Menu

    Locked

    by tlccomputers ·

    I have a rather strange issue with a Windows XP system. The list of programs under “All Programs” in the Start menu has disappeared when using the XP start menu. Everything works normally when I change to the Classic start menu, but when I hover the mouse over All Programs in the XP start menu, nothing happens. In addition, when clicking on Run, Search, or Help and Support in the XP start menu, rather than activating those functions, I get a message stating that a shortcut cannot be created there. These items work properly under the Classic start menu. I have updated AVG, Spybot S&D, and AdAware and scanned the system, finding nothing. Any ideas?

All Comments

  • Author
    Replies
    • #3121943

      Reply To: Cannot access programs in Start Menu

      by blowtoad ·

      In reply to Cannot access programs in Start Menu

      This could be a file permissions error.

      I suggest you donload FileMon from sysinternals
      http://www.sysinternals.com/Utilities/Filemon.html

      run it and click on start, all programs – or start, search – or any of the others that don’t work.

      See if you get an Access denied message in FileMon.

      If you are running as a normal user, you will have to right click on the filemon exe file and choose run as so that you can run it as an administrator.

    • #3126490

      Reply To: Cannot access programs in Start Menu

      by toddscor1964 ·

      In reply to Cannot access programs in Start Menu

      i also am looking for the answer

      • #3126445

        Reply To: Cannot access programs in Start Menu

        by tlccomputers ·

        In reply to Reply To: Cannot access programs in Start Menu

        Are you having this same issue? I switched the start menu to classic mode as a workaround and returned unit to customer until I can come up with a resolution.

      • #3126443

        Reply To: Cannot access programs in Start Menu

        by tlccomputers ·

        In reply to Reply To: Cannot access programs in Start Menu

        Are you having this same issue? I switched the start menu to classic mode as a workaround and returned unit to customer until I can come up with a resolution.

Viewing 1 reply thread