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Cannot add new printer port

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7 replies

by snide3

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My NT 4.0 server is used as a file and print server and I use JetAdmin 3.4. I have installed SP6a, but now I am unable to add a new printer port. Every time I click the new port button nothing happens. Every once and a while the desktop locks up and the spooler shuts down and sometimes the rpc fails and I have to restart the server. How can I get this printer port installed?

7 replies

by curious_george

You may need to run through a reinstall of the following three items in the respective order:
SP6a
RPC Service
TCP/IP Printing service
SP6a

Note that if you remove the TCP/IP Printing service you will need to recreate all the print queues so make sure you have that data.
You may want to run the PRINTMIG.EXE from the NT RESKIT to save the print configuration and be able to restore it later.

Good Luck.

by bewitching1

We have had the same problem with our Jetdirect print servers on our NT network. If the above fix does not work, try reinstalling the previous service pack, the tcp/ip printing (or you can use the microsoft lpr printing), the rpc service, then the service pack again. Hope this helps.

Yvette

by bill3

Had same problem. Remove Printer, then the Port. Re-Boot. Re-Install printer as a local printer without doing the test page. Now go to Printer, Details Tab and add a port. Select JetAdmin Port and you should be OK.

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