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cannot add or see printers but they work

By Rick H ·
I have an xp pro machine, 3.0 mghz, 1g ram, pent 4, on a 10/100 tcp/ip Lan. I
print and plot to an hp laserjet 4 plus and an hp designjet 1050c plotter.
Both are working fine. The hitch is that I wanted to check the properties for
the laserjet the other day and when I selected the "start/settings/printers
and faxes" they DO NOT SHOW. Also I am UNABLE TO ADD A PRINTER. I have
checked and the script services are started which I thought they would be as
I can print just Fine but I need to fix this. I appreciate any help I can get
on this, I have searched the newsgroups and only find fixes for NT (which I
tried to no avail). I will watch for responses here but you could also e-mail
me at : rhots995@netzero.com.
Thank you,
Rick
P.S.
When I click on add printer nothing at all happens as if I never even touched my mouse.
TIA

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by ghimpe-- In reply to cannot add or see printer ...

Strange indeed. Does the printers appear in Device Manager? Are you logged in as Admin?

Remember: "If in ain't broke, don't fix it! "

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by Rick H In reply to

I am admin and it is broke

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by Black Panther In reply to cannot add or see printer ...

Try these

Are you the Administrator

Are you selecting the Entire Directory to find if it?s a Network Printer

Try Start | Run and type "scanreg /fix" (no quotes and note the space
between g and /) in the box, then click OK

http://support.microsoft.com/default.aspx?scid=kb;en-us;68343

http://members.shaw.ca/bsanders/NetPrinterAllUsers.htm

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by Rick H In reply to

i am admin, the system is not finding scanreg

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by CG IT In reply to cannot add or see printer ...

humm well printers on a network are objects just like folders. They can be hidden from others who browse the network looking for stuff.If this is an Active Directory network, an admin can choose not to publish the printer in AD. There are other Group Policy security properties that can be set such as disallowing install or uninstall of printer drivers, disallow installing printers, etc.

What you mention points to a hidden object and Group Policy security settings that disallow installing printers or printer drivers.

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by Rick H In reply to

shouldn't be any old drivers as this is a new machine with all drivers installed from xp pro sp2
thanks

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by sgt_shultz In reply to cannot add or see printer ...

tell us more about the security/authentication setup on your lan. workgroup? domain? ad?
did you try logging with another user (with admin group membership) to make sure it is not a corrupt profile.
how do you feel about apply sp2 to xp?

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by sgt_shultz In reply to

here, i found this: (the fix is sp2, btw)
Add a Printer Wizard stops responding when you try to install a network printer
http://support.microsoft.com/default.aspx?scid=kb;en-us;830732

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by Rick H In reply to

Okay here goes,,This is a new machine with xp pro sp2. I am the admin. I am the IT/CAD manager here although my IT experiance is learn as I go. (Lucky me). We have a mix of equipment here: 3 xp machines (mine is the only sp2), 1 ME machine and the rest are 98se's. We have a 98se machine for a FILE SERVER. We use LanTastic for our software to asign rights to different groups of workers. IE the engineers don't have access to the office files etc. I print/plot to either an HP Laserjet 4 plus or an HP Designjet 1050c. Again, as far as I can see nothing is hidden. By the way, the laserjet 4 plus is on a separate, stand alone print server, not run through the file server.
Thanks for your help,
Rick

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by CG IT In reply to cannot add or see printer ...

has nothing to do with drivers, as your comment to my rejected suggestion said. I didn't mention drivers anyways. If it was a driver problem the printer wouldn't work which it does, you just can't see it on the network. Since you use Lantastic to assign rights, I would bet the problem is there somewhere because this is a rights problem e.g. the right to see the printer and the right to install printers, not a driver or equipment problem.

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