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cannot add or see printers they DO work

By Rick H ·
I had this problem about a year ago but can't remember how I fixed it. I
think I had to do a repair install of my OS.

I have an xp pro machine, 3.0 mghz, 1g ram, pent 4, on a
10/100 tcp/ip Lan. I
print and plot to an hp laserjet 4 plus and
an hp designjet 1050c plotter.
Both are working fine. The
hitch is that I wanted to check the properties for
the laserjet
the other day and when I selected the "start/settings/printers
and faxes" they DO NOT SHOW. Also I am UNABLE TO ADD A PRINTER.
I have checked and the script services are started which I
thought they would be as
I can print just Fine but I need to fix
this. I appreciate any help I can get
on this, I have searched
the newsgroups and only find fixes for NT (which I
tried to no avail). I will watch for responses here but you could also
me at :
Thank you,
PS I tried sfc AND system restore and as I said they do work so the spooler is started

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by DoubleShocker In reply to cannot add or see printer ...

Hello Rick,

This solution assumes that you have the HP's on the LAN.

Hopefully this will work for you - I've run into a situation like this in the past with a "disappearing HP" and used this utility to find it. After locating the IP, open your browser and enter that address. You should be able to see your configuration information.

For Windows properties, I would suggest adding the printers as "Local" printers to a Standard TCP/IP port, d/l the driver if needed, and let it install.

It should then show up in the Start\Settings\Control Panel\Printers and Faxes...

The utility I use is the same for upgrading the firmware. It can be found at:

Hope this helps. :)


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by Reb00t In reply to cannot add or see printer ...


I've had this happen numerous times and I still can't figure out why. However, I've noticed that at most times if you restart the Print Spooler service, the printers show back up.


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