Cannot compose new mail with Word in Outlook

By jianni ·
The answer to this problem has been eluding me for days.

I have a user that more or less HAS to use Word as her email editor. Out of nowhere she began getting this error when trying to compose a new message:

"Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook...You do not have permission to perform this operation."

- Issue occurs for both the user and Administrator accounts
- I've removed the Read-only flag on the Application Data folders
- I've uninstalled & reinstalled Office multiple times, manually deleting leftover files, folders & registry keys, though it is possible I missed something
- I've ran the Removal Wizard Tool in the Office Resource Kit to remove any traces of previous versions of Office
- I've ran the Windows Installer Cleanup utility
- I've ran winword.exe /r from a command window

Still no joy. Looking for any suggestions before I resort to more drastic measures.

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RE: Cannot compose new mail with Word in Outlook

by tmsytc In reply to Cannot compose new mail w ...

What version of Office are you using?
The options that you have selected are often not reset when you reinstall Office applications. On that note, if Outlook is set to use the wrong version of Word, it won't find it because it does not exist. Have you gone to the place where you choose the default email editor and ensured it was pointing to the proper install of Word?

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RE: Office Version

by jianni In reply to RE: Cannot compose new ma ...

Office Pro 2003, all progams were installed from the same CD. I've ran the Remove Wizard in the Office Resource Kit to delete any trace of previous versions.

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