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Cannot Connect to Network Printer

By pcvchriskmg ·
I work in a small office that shares a large communal printer/photocopier which we all connect to wirelessly. As of this afternoon, all computers could print (Laptop with W7, desktop with XP, Macbook Pro). A colleague pulled me aside and told me he couldn't print a Word Document. This was immediately after he printed an article off the website. We tried printing from my computer and another desktop and nothing prints. From my machine, I went: Devices and Printers and then right-clicked the machine and then selected "troubleshoot." The only returned error is: "... printer cannot be contacted over the network."

I'm not a network professional, but I get charged with fixing these things. All these machines printed from this machine just a few hours ago, and now none of us can't. It must be an issue with the Canon Printer, right? Any suggestions or advice?


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by Mad1336 In reply to Cannot Connect to Network ...

Perhaps a silly question, but when a printer fails at work turning it off and on again usually fixes it.
Failing that check through the printer settings and see if there is a document stuck in the print queue try deleting it.

If you do turn it off leave it off for a minute for the power to drain out of the capacitors.

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I think it worked

by pcvchriskmg In reply to reboot

I came in this morning and had to trip the circuit breaker. The power in that portion of the office was out for at least some point of the night. When I booted everything back up (modem, router, printer) it worked like normal. You were probably right about the power issue.

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