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Cannot Download PDF - Programming error on your site?

By reference ·
I am trying to download a PDf file "Business Strategies for Accelerating Growth: The Value of Making Better Decisions through CRM". Each time I attempt this, it asks me to fill in missing account info. I do so and it keps asking me to fill it in. How can I download files? This seems like a programing error on the site.

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by TheChas In reply to Cannot Download PDF - Pr ...

First off, this is a peer to peer help forum.

If you wish to contact Tech Republic, you need to use the "Help" button, select a topic, and click on the "Here" in "Click here to contact us" near the bottom of the help page.

That said, I had no problems downloading the white paper myself.

Make sure that you have cookies enabled.

Like most TR downloads, the white paper opens up in a new window. If you have a strong pop-up blocker, it may be stopping the download window from opening.

I noticed that accessing the white paper activated Sun JAVA console on my PC. So, you likely need to have JAVA installed and enabled too.


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by reference In reply to

Thank you for your quick reply. I checked all that you suggested and it still did not work.
The '"Here" in "Click here to contact us"' was not easy to find until you told me where the link was. I did find it and submitted my question.
I did know that it was a forum and only used it because TechRepublic's Contact info was difficult to find.
Thanks! :^)

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by reference In reply to Cannot Download PDF - Pr ...

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