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Cannot enter data or ask questions in Explorer

By awsjr ·
This problem started two months ago and I have worked on it off and on since.

Computer = HP Pavilion ze5170
Operating sys = XP home

The problem is I cannot enter any information in the blank search areas of explorer or HP support to ask questions; ie if I try to renew Norton nothing can be typed in.

If I bring up the control panel and add/remove programs there is nothing listed there, even though all my programs are working.

I have I have searched for viruses and worms to no avail.

I cannot run a chat program because I cannot type anything in.

If I try to run Norton I receive ?error 30 unspecified error?.

If I try to run e-Diag Tools for Windows I receive Bios Error.

If I go to the start button and click on run I receive a message ?windows cannot create a shortcut here. Do you want the shortcut place on the desktop instead??
I receive the same message if I click on ?help and Support? or ?search?. The other programs listed initialize fine.

I am trying to avoid rebuilding the drive and would like a solution if available

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by pctech In reply to Cannot enter data or ask ...

Hi,
There is a possibility that your default Windows font is corrupted. Try changing the default font.
Right click on a clear area of your desktop and choose Properties. Under Properties click on Appearance>Advanced and change the fonts to some other font. Should this not work, and if you have a Windows Theme set up, change this back to Windows default.

I hope this helps you.

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by alun_bevan In reply to Cannot enter data or ask ...

Have a check for spyware on you system, had a similar problem and there was some spyware trying to load and was crashing IE.

Try "Spy Sweeper" it can be found at www.webroot.com it solved my problem.

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by awsjr In reply to

Poster rated this answer.
tried everything and the problem continues.

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