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cannot get vista to start up

By madismommy07 ·
I have a HP Pavilion dv9700 notebook

I started up my computer with a recovery CD in my drive, it asked if i wanted to do a recovery said it would wipe everything off and then reinstall the basics. This is exactly what I had wanted to do. I agreed and started the recovery process. About 1/2 way through it had an error and stopped. Now when I turn my computer on it gives me the HP loading screen and then takes me to a blank screen with a blinking white line in the upper left hand corner.

When I enter the BIOS the main screen tells me the Factory installed OS is Vista
The processor is a AMD Turion(tm) 64 X2 Mobile Technology TL-62
Speed: 2100MHz
Total Memory 4096 MB

I have also run the diagnostics on both my memory and my HD and they both read #10000 - Passed.

I thought something was wrong with my optical drive so I purchased an external USB plug and play DVD-ROM drive. That drive seems to not be loading the recovery CD either.

I hope someone can help as I really need to get this computer functional again. Thanks for any help you can provide.

Let me know if you need anymore details.

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by seanferd In reply to cannot get vista to start ...

<i>I started up my computer with a recovery CD in my drive, it asked if i wanted to do a recovery said it would wipe everything off and then reinstall the basics. This is exactly what I had wanted to do.</i>

What prompted you to do this in the first place? Other problems?

<i>About 1/2 way through it had an error and stopped.</i>

It is extremely helpful to know what the error code and message actually Is.

<i>Now when I turn my computer on it gives me the HP loading screen and then takes me to a blank screen with a blinking white line in the upper left hand corner.</i>

This is because you have no OS installed any longer.

<i>I thought something was wrong with my optical drive so I purchased an external USB plug and play DVD-ROM drive. That drive seems to not be loading the recovery CD either.</i>

Either the dives boot the system from CD, or they don't, regardless as to whether installation was successful. Is the system booting from CD or not?

The bad news: I've seen several DV9700s (new) where either the graphics or drive controllers go bad - however, if the BIOS HDD test passed, this shows the controller has not completely failed. But if it is still under warranty, look into taking it back for replacement if this starts looking like hardware failure.

Best step you can take now is to try installing again, and take note of any error messages, and where in the installation process they occur. We can better advise you then.

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