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Cannot get Windows Update

By deboss37 ·
I have not been able to get Windows Update for several months. I've had discussions with Microsoft and they have no solution except to backup, wipe my hard drive and reinstall Windows XP. Any suggestions?

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If this doesn't work

by Jacky Howe In reply to Cannot get Windows Update

Copy the text between the == signs and paste it in notepad. Save the file to C as UD.bat
Then explore to the C: directory and right mouse click on it and select Open and click on OK when the dll is registered.
==================
C:
net stop wuauserv
goto ud

:UD
regsvr32 %windir%\system32\wups2.dll
goto ss

:SS
net start wuauserv
goto end

:END
==================


Click Start and in the Run box type in 'services.msc' and press Enter.
Navigate to Windows Installer and right mouse click on it and select Properties, in the Startup type: set to Manual.


Try to repair the updates engine:

Copy and paste the following into a Notepad and save as Reg.bat on
your Desktop then double click the Reg.bat to execute it and click "YES" to
register the Required DLLs for the windows updates engine.

regsvr32 Msxml.dll
regsvr32 Msxml2.dll
regsvr32 atl.dll
regsvr32 wuapi.dll
regsvr32 inetcomm.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 cryptsvc.dll
regsvr32 dssenh.dll
regsvr32 qmgr.dll
regsvr32 wuapi.dll
regsvr32 qmgrprxy.dll
regsvr32 wups2.dll
net start wuauserv


backup, wipe your hard drive and reinstall Windows XP

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All but one worked. Still no update

by deboss37 In reply to If this doesn't work

Jacky, thank you so much for responding.

I did all you suggested and tried to update Win XP again. It won't happen.
While running the dll reg, the regsvr32 cryptsvc.dll came back with "cryptsvc.dll was loaded but the DllRegisterServer entry point was not found."

I really don't want to wipe & reinstall if I don't have to.

Thanks,
Yancey

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Try this

by Jacky Howe In reply to All but one worked. Still ...

Registry:

Download and install CCleaner to tidy up your Registry. Backup the Registry as you go along, rescan again and again saving as you go until there are no errors left.

Cleaner: Windows

When you first open Ccleaner you will have an option to Analyze or Run Cleaner, after checking the left Pane and making your choices. Delete all Temp Files. If you scroll down you will see a greyed out box that has Advanced next to it. Left click on it and keep pressing OK to all of the responses. I normally Untick Windows Log Files and Memory Dumps as they may come in handy.

You don't have to install all of the add ons or shortcuts just the one to the Desktop.

http://www.ccleaner.com/download


Corrects Cryptographic Error Message when installing Windows Updates
? 2004 - Doug Knox

To use: Download the xp_cryptofix.vbs file and save it to your hard drive (you may want to right click and use Save Target As). Double-click xp_cryptofix.vbs file. The script will run, re-registering several DLL's that can cause the Cryptographic Services error message

http://www.dougknox.com/xp/scripts_desc/xp_cryptofix.htm

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One silly question

by shasca In reply to Try this

This PC has never been connected to a network with a SUS, or WSUS doling out updates has it? If so there might be a registry hack that points it to that server.

Any entries under HKLM\software\policies\microsoft\windows\windowsupdate

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no it hasn't

by deboss37 In reply to One silly question

I'm not sure what a SUS or WSUS is, but not that I'm aware of.
Thank you for your reply.
Yancey

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Are you still having problems

by Jacky Howe In reply to Try this

http://www.geekstogo.com/forum/Automatic-Restart-Dialogue-box-wont-go-away-t182224.html

Check the last entry as it may help.

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Thanks for your help.

by deboss37 In reply to Try this

Jacky,
I tried all you told me about, to no avail.
Microsoft finally contacted me again, went thru 3 techs, sent me a new XP CD, and finally to a supervisor which finally helped me get my computer back so it receives updates again.
If you would like to have a text file copy of the instructions that helped me to get it going, message me back and I'll send it to you.

Thanks again,
Yancey

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Thanks Mate

by Jacky Howe In reply to Thanks for your help.

I'll do that but remove your E-mail address otherwise you will be hit with SPAM.

If you want to be contacted turn on Peer Mail.

Click on My Workspace, Profile and select Edit and down the bottom you will see.

Contact Permissions

Allow other TechRepublic members to contact me (your e-mail address will not be displayed to other members)

Allow other TechRepublic members to contact me
Do not allow other TechRepublic members to contact me

Tick the button next to Allow other TechRepublic members to contact me and then click on Update My Profile.

Edit: almost forgot

It would also be a good idea to change your username as a quick Google will supply that information as well. Click on Manage My Account, logon and change your Username.

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Or you could try a In Place Install

by OH Smeg In reply to Cannot get Windows Update

Though you should backup all of your Data first just as a precaution.

http://support.microsoft.com/kb/315341

The main part that applies here is Method 2

Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD
Note If Windows XP was preinstalled on your computer, you may need the installation CD to reinstall. Contact your computer manufacturer to make sure that you have the installation CD for a repair installation.

To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:
Insert the Windows XP CD into your computer's CD drive or DVD drive, and then restart your computer.
When you receive the "Press any key to boot from CD" message on the screen, press a key to start your computer from the Windows XP CD.
The following message on the Welcome to Setup screen will appear:
This portion of the Setup program prepares Microsoft Windows XP to run on your computer: To setup Windows XP now, press ENTER. To repair a Windows XP installation by using Recovery Console, press R. To quit Setup without installing Windows XP, press F3.
Press ENTER to set up Windows XP.
On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
Follow the instructions that appear on the screen to reinstall Windows XP. After you repair Windows XP, you may have to reactivate your copy of Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
310064 (http://support.microsoft.com/kb/310064/ ) How to troubleshoot Windows XP Setup problems when you upgrade from Windows 98 or Windows Millennium Edition
If you successfully completed the reinstallation, congratulations. You are almost done. Please continue to the "After you reinstall Windows XP" section to finish.

If you received an error or if the reinstallation did not finish, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone whom you know for help. Or, you may want to contact Microsoft Support to help you resolve this problem.
Back to the top
After you reinstall Windows XP
After you finish the reinstallation, complete the following final tasks.

Note You may also want to enable the firewall in Internet Explorer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
283673 (http://support.microsoft.com/kb/283673/ ) How to turn on or turn off the firewall in Windows XP
Reinstall Windows XP Service Pack 2
If Windows XP Service Pack 2 (SP2) was installed on your computer before you reinstalled Windows XP, you must reinstall SP2. If you did not already reinstall SP2 with the Windows XP in the previous section, use one of the following methods to reinstall SP2 now.
Method 1: Obtain the service pack CD and reinstall the service pack after you reinstall Windows XP
To order Windows Service Pack 2 on CD, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx (http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx)
Method 2: Download the service pack after you reinstall Windows XP
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack
Reinstall all updates to Windows
After you reinstall Windows XP, you must reinstall all updates to Windows also. To reinstall Windows updates, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Reinstall Internet Explorer 7
When Windows XP is repaired and is running correctly, reinstall Internet Explorer 7. To do this, you will need the Internet Explorer 7 installation package. This package is available through Windows Update. Also, the package may still be on the computer from the first time that you installed Internet Explorer 7. Locate the installation package in the folder in which you saved the files, and reinstall the program.

Note This package may be located in the Temporary Internet Files folder. If you cannot locate the Internet Explorer 7 installation package, visit the following Microsoft Web site to obtain this package:
http://www.microsoft.com/windows/ie/downloads/default.mspx (http://www.microsoft.com/windows/ie/downloads/default.mspx)
To connect to the Microsoft download site, you must have a functional Web browser. If Internet Explorer 6 does not work on the computer after you uninstall Internet Explorer 7, you cannot download the Internet Explorer 7 installation package. In this situation, you can use a computer that has a functional Web browser to download the Internet Explorer 7 installation package. Then, use a shared network drive to install the program onto the repaired computer. If you cannot use a shared network for this purpose, copy the Internet Explorer 7 installation package onto a CD, and install Internet Explorer 7 on the repaired computer from the CD.

If you had difficulty completing these final steps, unfortunately, this content is unable to help you any further. So, you might want to ask someone for help, or you might want to contact Support.


Though you do need a M$ Branded Install Disc and you will need to reapply all Service Packs and HotFixes since your Install Disc was made.

Col

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