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Cannot open a PowerPoint presentation

By sandy.miller ·
I have a powerpoint presentation that someone sent to me that was created with PowerPoint 2000. Whenever I try to open it with my PowerPoint 2003, it tells me that "part of the file is missing". It seems that it is only happening with 2003. I had someone else try opening it on 2000 and they were successful. Any ideas??

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by sgt_shultz In reply to Cannot open a PowerPoint ...

wonder if this is you? (thx for posting error message)
SUMMARY
This article describes a message that you may receive when you try to open your Microsoft Office document that indicates that an antivirus program may prevent you from opening the file. You may receive this message if there is a compatibility problem between your antivirus program and Office, or the file is infected with a virus and cannot be corrected by your antivirus program. To resolve this problem, update your antivirus program . If you suspect that your document is infected with a virus, recover the document by using the procedure that is appropriate for your Office program.

rest of it at support.microsoft.com mskb 835404

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by sgt_shultz In reply to

but maybe more likely it is corrupt file. here is ms's article on fixing.
SYMPTOMS
If you experience unexpected behavior when you work with a Microsoft PowerPoint file, your presentation may be damaged or corrupted. Symptoms of a corrupted presentation include the following:
Invalid Page Fault, General Protection Fault, or Illegal Instruction errors.
When you try to open a presentation, you receive one of the following error messages:

This is not a PowerPoint Presentation


PowerPoint cannot open the type of file represented by filename.ppt


Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file.


Part of the file is missing.
Out of memory errors, or low system resources errors.
If this unexpected behavior is exclusive to one presentation, the presentation may be corrupted. This article provides some common steps you can use to attempt the recovery of a damaged presentation. However, keep in mind that these steps do not guarantee successful recovery of the damaged file. In some cases, depending on the type of corruption, you will not be able to recover any data, and you will have to re-create the damaged presentation.

Note In some cases you may experience these symptoms for reasons other than a corrupted presentation.

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by sgt_shultz In reply to

RESOLUTION
If you determine that the presentation has been corrupted, try the following methods to attempt to recover the damaged file. The methods listed in this article are organized in the following sections:
General Troubleshooting
If You Are Unable to Open a Presentation
If You Are Able to Open a Damaged Presentation
First, follow the procedures in the "General Troubleshooting" section.


General Troubleshooting
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Although some of these troubleshooting steps can be used in Microsoft Windows NT, many are targeted for Microsoft Windows 95 and Microsoft Windows 98.

Restart Windows 95 or 98 in Safe Mode. To do this, follow these steps:
Restart the computer. When you see the Starting Windows 9x message, press F8, and then select Command Prompt Only from the Startup menu. NOTE: If Windows starts, edit the Autoexec.bat file, remove or disable the win line, and repeat step 1.
Start Windows 9x with a minimal set of Windows drivers by typing the following line:
win /d:m

Note If networking components are required to start Windows 9x, type the following line instead of the previous line: win /d:n
If you are able to open your presentation after Windows has started in Safe Mode, a system conflict exists that is preventing you from opening your presentation.
If You Are Unable to Open a Presentation
If you are still unable to open your presentation, use one of the following methods.

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by sgt_shultz In reply to

Method 1: Drag the Presentation to the PowerPoint Program File
Determine the location of the PowerPoint program on your computer. The default location for PowerPoint is:
C:\Program Files\Microsoft Office\Office

Drag the damaged PowerPoint presentation to the PowerPoint program icon.
Method 2: Double-Click the PowerPoint Presentation in Windows Explorer
To try to open the file, double-click the PowerPoint presentation in Windows Explorer.
Method 3: Attempt to Insert Slides into a Blank Presentation
To attempt to insert slides into a blank presentation, follow these steps:
On the File menu, click New.
Click Blank Presentation, and then click OK.
If the New Slide dialog box appears, click OK.

The selection you make in this dialog box does not matter. You can delete this slide after you re-create your presentation.
On the Insert menu, click Slides From Files, and then click the Find Presentation tab.
Click Browse. Select the damaged presentation and click Open. The Slide Finder dialog box appears.
Click Insert All.

If this operation is successful, all of the slides from the damaged presentation, excluding the slide master, are inserted in the new presentation.
Save the presentation.

If your presentation does not look the way that you expect after you try these steps, try to apply the damaged presentation as a template. To do this, follow these steps:
Make a back up copy of your presentation.
On the Format menu, click Apply Design.
Select the damaged presentation, and then click Apply.
The slide master of the damaged presentation replaces the new slide master.

Note If you start to experience unexpected behavior, the template may have corrupted the presentation. In this case, use the backup copy and create the master slide again.

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by sgt_shultz In reply to

<snip>
there were bunch of other methods, each more esoteric than the last but you might want to check it out, another 8000 chars, to0 much even for me to post (smile)
think horses, not zebras. have her resend the prsentation, make sure no virus, try on Office repair on yourself, put on latest office sp's and patches etc etc

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by glyall In reply to Cannot open a PowerPoint ...

I alway open bad Microsoft Office files with
OpenOffice (get it at www.openoffice.org)
Open bad the file with Openoffice then save as a Microsoft doc file.
IT dones work. I have recovered several file this way for my users that I support.

Good Luck

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by frank_tromble In reply to Cannot open a PowerPoint ...

Microsoft has issued a critical update for this problem.

http://support.microsoft.com/default.aspx?scid=kb;en-us;828041&Product=ppt2003

frankco

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