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Cannot open exchange mailbox

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7 replies

by Member 33712138

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When i try to open up the admin mailbox, via the inbox icon on the servers desktop, I get the following message:

"Exchng32.exe
Access violation (0x0000005)
address 0x6276eeb1"

You can't access the administrators mailbox, you can only clickOK in the drwatson box the error message is displyed in.

Im running Exchange 5.5 and the admin mailbox currently holds 1202kB of info in 2640 seperate items. Nothing else is wrong with exchange - all network clients are unaffected, and i can't find any exchange error messages in the event viewer.

I presummed the reason was that the mailbox is too large to open. I have run several 'clean inbox' commands setting them to effectively delete everything, but they do nothing. Also two othermailboxes have double the ammount of info and they work fine.

Hope you can help.

7 replies

by [_rick_>

Does the account you are logged into on the server have the necessary permissions to access the mailbox? If you are using a different log-on than the Exchange Services uses, chances are the account does not.

Try opening the account from a workstation and configure the Outlook profile to ask for a user, domain and password instead of passing on the cached NT Authentication. When prompted use the id, domain and password that you think should work.

by Member 33712138

I think exchange was setup to just 'pass on' the NT password & username. But i was logged on as admin on the server anyway, so i assumed this wouldn't be a problem.

Am i right in assuming this ??

by timwalsh

Don't think the answer is a too-large mailbox. There is a maximum size for the ENTIRE Exchange mailbox store, but you aren't anywhere near this. Individual mailbox size can be controlled, however this setting doesn't effect the ability to open themailbox, only the ability to send/receive new mail.

I agree with Answer 1 that the issue is probably that of using the incorrect user ID and password. Your choices are: Log-on with the credentials pertaining to the NT user account that has control of that mailbox (found in properties for that mailbox in Exchange Administrator), or change the user account that controls that mailbox to your user account.

BTW, 1202 KB equals to 1.2 Mb. Maximum size for the Exchange Mailbox store is 16 GB.

by Member 33712138

Problem was to do with offline folders. Unticked "use offline folders" and it worked !!

Thanks again for all you help

by Member 33712138

Thanks for comments so far, will try them out (and any new ones i recieve over the weekend) and rate the answers next week.

Thanks again for all your help.

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