Question

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Cannot open extra drives or CDROM drive - Error.

By raylevigne ·
i have a clients computer running XPPro sp 2, 3 hard drives, one CDRW.

Cannot access the 2 extra drives and CDRW, listed as \, E:\, and F.
I get an error when trying to access them with windows explorer, that says "Restrictions: The operation has been cancelled due to restrictions in effect on this computer. Please contact system administrator."

I can access the C with no issue. I can see the extra drives via the command prompt and can move and edit text files. from the command prompt.

I have the same error in Safe Mode. Permissions and security are the same for all drives.

I tried to do a windows restore back to the beginning of last month (May) did not work.

Ran Malwarebytes Anti-malware, found 2 items and removed.
Ran PC-Doctor, found 3 items removed.

System had Norton system works, GO-Back etc installed.

Any ideas would be great.

Thank you,

Ray L.

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All Answers

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Did you run the scans in Safe Mode

by Jacky Howe In reply to Cannot open extra drives ...

you should also turn of System Restore until you have removed all infections.

If TaskManager has been disabled this will enable TaskManager to allow access to the Registry.

Command line removal
Click Start Run and type cmd and then press Enter.

Execute the following commands in the command line in order to activate the registry editor and Task Manager: answer ?y? and press Enter.

reg delete HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr

reg delete HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableRegistryTools

Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.

<a href="http://www.bitdefender.com/scan8/ie.html" target="_blank"><u>bitdefender</u></a>

Also run this Rootkit Revealer GMer
http://www.gmer.net/index.php

FAQ
http://www.gmer.net/faq.php

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If the scans don't fix it

by IC-IT In reply to Cannot open extra drives ...

Double check this setting using Gpedit.msc;
User Config - Admin templates - Windows Explorer ---Prevent access to drives from My Computer

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Well that was easy.

by raylevigne In reply to If the scans don't fix it

I went through this and changed from "Not confgured" to "disabled". Tested before rebooting and it worked. Rebooted and tested again, works great.

I think I forgot to mention, when I first got the machine the Administrator account was locked out.

Thank you,

Ray L

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The fun just never ends...

by cleaverx In reply to Cannot open extra drives ...

I agree with poster raylevigne, but in your case it would make more sense to download and run Dial-A-Fix (google for it) and search and remove ALL restrictive policies from the machine(btw, DaF can also be used to repair broken permissions). I am assuming you have been doing all this work while logged into the XP pro built in Administrator account, yes?
Keep us posted
Best regards
The Cleaver

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Actually, I think it's Norton or GO-Back...

by ThumbsUp2 In reply to Cannot open extra drives ...

If the drives were restricted in any way while that software was installed and they didn't remove the restrictions before they removed the software, they'll probably stay locked until the software is reinstalled and the restrictions removed BY the software that put the restrictions on them.

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I am with you

by IC-IT In reply to Actually, I think it's No ...

Norton Go Back was one of the biggest pieces of crapware out there.

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You might be onto something

by Jacky Howe In reply to Actually, I think it's No ...

It's not an everyday event that you get denied access to a CDRom drive.

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