Cannot open .jpeg attachment in Outlook 2003

By rupeshraj ·
Hi I am running Windows 2003 server with Office 2003. I installed some updates and now I cannot open any .jpeg files in email messages. If I save the file then it will open with windows photo gallery. All other attachments seem to open without a hitch. I get an error message saying "No such interface supported"

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

It sounds as if

by HAL 9000 Moderator In reply to Cannot open .jpeg attachm ...

A security setting has been changed which is preventing the viewing of jpg images on all incoming e-mail.

Open Outlook then Tools Options and select to view all attachments in incoming e-mail in the Security Setting Tab.


Collapse -

Re: Cannot open .jpeg attachment in Outlook 2003

by hiranmaya In reply to Cannot open .jpeg attachm ...

For you issue...refer to my point no 4.

1.To open pictures/images with right viewer, right click on the image file->Properties->Change Open with. Here you can choose
any type viewer installed in your machine to view.

You can right click on the image file, then open with option -> Choose right viewer.

2. If Step 1, does not work. Go to Windows Explorer. Click Menu Tools -> Folder Options -> File Types. Scroll down for particular file types.
Either you can restore that file type or you can change using advance button.

3. To restore default Windows Picture and Fax Viewer. Go to Start/Run and type: regsvr32 -u shimgvw.dll. Then again type: regsvr32 -i shimgvw.dll

4.There is another main problem you may able to view certain JPGs recently due to a patch update.
The picture does not open on all computer that have the update
installed for Office article KB94543. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs (check the box show updates), find KB945432, uninstall,
open outlook, find the semail/Or jpg, save or open the attachment and it works

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

5. Finally you can install, Irfan Viewer which can open many images.

6. You can install a free software, which enables windows to recognize many image format.
Download and install from

Collapse -

Cannot open .jpeg attachment in Outlook 2003

by michael.crutchfield In reply to Cannot open .jpeg attachm ...

uninstall KB945432 and it will work.

Collapse -

Cannot open .jpeg attachment in Outlook 2003

by webmylife In reply to Cannot open .jpeg attachm ...

this KB is not installed on mine and I have the same issue... What can I do?

Related Discussions

Related Forums