Cannot open Word 2003 file in Word 2007

By cccgsmith ·
I have a user who sends me Word 2003 files that I cannot open on one PC using Word 2007. What really is confusing are two factors: 1)I can open the files on another PC using Word 2007; and 2) on the problematic PC I can open other Word 2003 files, but cannot the ones from this particular sender. The files have been sent on separate occasions.

I have done an Office repair on the PC to no avail. What could be causing this perplexing problem?


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I'd have a look at the other user's installation

by TobiF In reply to Cannot open Word 2003 fil ...

If the sender of these strange documents is within geographical (and administrative) reach, I'd try to have a look at his computer with regards to:
- possible changed default saving format
- unusual add-ons in Word
- and a check for viruses

If over distance, have the user just open Word, hit F12 and check that <i>save as type</i> reads just "Word document".

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