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  • #2151558

    Cannot Print to a Local Print when on a Remote Connection

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    by jerseyjoe ·

    I have a user at a remote location who remotes in a computer at our office. Whenever she tries to print a document from her remote computer here to her desktop printer there, it always gets stuck in the print queue and it will not delete either unless the spooler is stopped and restarted. I’ve set her printer properties to Share with a sharename of myprinter3. I’ve typed the following command on her computer at our office: net use lpt1: \\computername\myprinter3 /persistent:yes
    It sends documents to her workstation printer spool, but it simply will not print.

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    • #2925041

      Welcome…

      by captbilly1eye ·

      In reply to Cannot Print to a Local Print when on a Remote Connection

      Thank you for your post. Unfortunately, it is not likely to get the attention it deserves in the Discussion forum. Please re-post to the Questions forum by selecting the “Ask a Question” button. You may copy and paste your content to there.

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      Good Luck!

    • #2924943

      Depends on the security settings of your VPN client

      by mdhealy ·

      In reply to Cannot Print to a Local Print when on a Remote Connection

      Check the documentation for your VPN client software. Many clients are by default configured so they disable access to local network resources when they are active, for security reasons, so they are logically inside the firewall when on the VPN. For instance, suppose two people in the same household work for different companies, each of which wants to protect its proprietary data.

      The most extreme case of this I know is a colleague whose wife works for an insurance company so she needs to access sensitive medical records. They have two totally independent DSL lines to their house, one for which her employer pays the bills and one for which they pay the bills. The line from her employer is NOT allowed to have a router, wifi access point, or any device other than her work laptop connected to it; all other computers including VPN access from his work laptop must use the other DSL line. Basically they enforce complete physical isolation of their network.

    • #2927151

      Figured it out

      by jerseyjoe ·

      In reply to Cannot Print to a Local Print when on a Remote Connection

      After a lot of troubleshooting I was able to get it to print successfully again. There were two HP .dll files under the Printer Processor. One needed to changed from RAW to TEXT. After changing that and checking to make sure the USB cable is properly inserted, the printer began churning out pages again.

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