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Cannot update computer, load Norton, etc

By ronald ·
Have a computer that had alot of virus's and infected files. I think that is a taken care of now, but I cannot load Norton, cannot do a Microsoft update, some thinks do not work when going to Symantec's site and things like that. I know it has something to do with the virus's that were on the machine. (about 1000 infected files with, trojans, W32's, etc.

What do I look for as to getting IExplorer working properly.

Have reloaded windows and even upgraded to 2000, that did not help any.

Thanks

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by dawgit In reply to Cannot update computer, l ...

That's because you're still infected with viruses. What OS did you up-grade from? Did you re-format the hard disk first?

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by ronald In reply to Cannot update computer, l ...

Upgraded from '98 to 2000. Ran every virus scan that I have and even the ones on-line. I can't find out what the problem is. I formated a hard drive and dumped all the contents off the old hard drive and reloaded the operating system. Still have problems.

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by sgt_shultz In reply to Cannot update computer, l ...

yes, you are still infected. perhaps the virus is lurking in the system restore folders. was the old OS ME?
I'd take the hard drive out and install it as a second hard drive in a system with up to date antivirus and scan it there. I bet the infection will show up and you can clean it.
you've done so much else to it that i am in favor of the wipe and start over method also. but you can get it clean and save your needed files at least...

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