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Can't always surf

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by luciano991

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I am running Windows XP Home Edition. My ISP had some problems over Christmas and one of the symptoms was you could log on but no surfing and no email server could be found. They fixed the problem but I continue to experience this phenomenon on an irregular basis. I can log on but no surfing and no email server. The problem is solved by rebooting. Works every time. It usually occurs after several logons and logoffs and if the computer has been on awhile. One of the advantages to XP is that you don't have to reboot much so this is even more annoying. What's my problem?

Thanks

Mark

4 replies

by ann777

May be a DNS issue. When you cannot surf the net, I'd recommend that you go to a command prompt and test by:

ping www.yahoo.com
(note the ip address it returns)

ping xxx.xxx.xxx.xxx
(the ip address in the above step)

If you get repliesfrom the first then DNS is fine. If you get reponse from the second but not the first, then DNS is the problem.

If you do not get replies from either, try a

tracert www.yahoo.com

and see where your problem starts -- report these results toyour ISP.

Are you dialing in? Or is this cable/dsl? Do you have a firewall in the loop? Any other computers locally connected to your network?

It may be a phone line issue, a modem issue, a router issue (if connected), etc.

by ann777

It may also be a hardware issue on your side... computer, modem, nic, etc. You might also want to list your IRQ's and devices that are sharing an irq. Again we need to know a bit more.

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