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  • #2297701

    Can’t contact certain servers

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    by jboxr2000 ·

    I have a client who connects to the web ok, but even though her email is config’d ok, Outlook can’t contact the mail servers. Loaded Norton AntiVirus, but it won’t update – can’t contact the server. It seems certain servers are being blocked. Removed ZoneLabs product from PC, found and removed Welchia worm. But still can’t contact these servers. Any ideas.
    Would appreciate your assistance.

    Regards,
    Justin

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    • #2672142

      Reply To: Can’t contact certain servers

      by ann777 ·

      In reply to Can’t contact certain servers

      Can you ping the mail server by ip? Or by name?

      If you can ping by ip, but not by name, then it’s probably a DNS configuration issue. Look at the LMHOSTS file.

    • #2672047

      Reply To: Can’t contact certain servers

      by pierrejamme ·

      In reply to Can’t contact certain servers

      I would be concerned about Norton not updating. Several of today’s viruses can hamper Windows viruscans. Find a DOS virus scan such as nod32 and run in it’s Command Window

      • #2672502

        Reply To: Can’t contact certain servers

        by jboxr2000 ·

        In reply to Reply To: Can’t contact certain servers

        I suspected a virus – found Welchia and removed – but still had problems. We are going to rebuild the PC.

    • #2672642

      Reply To: Can’t contact certain servers

      by bsj_molena ·

      In reply to Can’t contact certain servers

      Make sure that you have Outlook configured correctly. You may have typed the address to the mail server correctly. Also, as suggested above, try to ping the Mail server.

      • #2672500

        Reply To: Can’t contact certain servers

        by jboxr2000 ·

        In reply to Reply To: Can’t contact certain servers

        Thanks for your advice. Already verified, and re-verified all the info in Outlook – also checked with the ISP website to cofirm config details. Thanks again

    • #2672499

      Reply To: Can’t contact certain servers

      by jboxr2000 ·

      In reply to Can’t contact certain servers

      This question was closed by the author

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