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can't get picture from webcam

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7 replies

by babebegood

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I wonder do i have a motherboard problem? I've installed 3 USB webcams so far on a computer using Windows 98SE and so far didn't get a pic on screen with any of them. I tried the cams on other computers and they worked. One tells me that it can't open the camera and should it force it, of course, i answer yes, but to no avail. I can't access the camera settings because they are greyed out. The other cams, gives me the error that it can't save the picture to C drive to a folder in My Documents. I know that as soon as i open the software and click on the right settings a pic should show, but NOT. I am at a lost here. Got any ideas? Thanks

7 replies

by timthetoolman

Hi,

Do you have any other USB devices that work ok?

It sounds like your USB ports aren't working properly.

1. Check the BIOS to make sure they're enabled.

2. Update the BIOS to the latest version - you'll find this update (if there is one) on the manufacturer's website for your motherboard.

3. Update the USB drivers. These will also be found on the webite above.

If that doesn't help or you have troubles doing this, then let us know back here and we'll help you further.

Cheers,
Tim.

by babebegood

My USB drive is working I have a USB card reader and it works fine. I am using a USB, ViaTech 3038 Serial Bus Controller card. How do i update my BIOS?

by harjit singh

Check the BIOS settings and Hardware settings( Right click on my computer). Check if any clash the driver with any other hardware. Have you check any other USB hardware on that port. Which web camera and brand of PC you are using.

by timthetoolman

Hi,

Well if other USB devices are working OK, then updating the BIOS may not help. You could try if you wanted - there will be instructions provided with the download if you find it on the motherboard's manufacturer's website.

Instead, I'd trybooting your PC and THEN plugging in the WebCam to see if Windows recognises it. If Windows "sees" a device being plugged in then you probably have a problem with the WebCam software.

Check the webcam's site for updated software.

Did it run onother PCs also with Windows98SE or were they using a different version of Windows?

Cheers,
Tim.

by babebegood

I think u were right Tim, bios was flashed by tech and it worked!!! Thanks so much for ur suggestions.

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