Can't install Symantec Antivirus over Lenovo XP pre-built Norton AV - TechRepublic
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October 4, 2007 at 12:50 PM
stopglobalwhining

Can’t install Symantec Antivirus over Lenovo XP pre-built Norton AV

by stopglobalwhining . Updated 18 years, 8 months ago

I received a Thinkpad T61 from Lenovo with Vista pre-installed. I then downgraded it to Windows XP Pro using CDs I requested from Lenovo. So far so good.

But they have a trial version of Norton AV on it, and our university has a site license for Symantec AV Corporate edition.

But I can neither cleanly uninstall their pre-installed version nor install Corporate edition. I get an error 9999,17x, and on trying to install the Corporate version error 1920.

Now the Symantec Live Update is partially installed and shows a yellow circle with an exclamation point on it’s icon indicating that something is wrong. Anyone run into this?

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