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Can't log on to MS Exchange Server

By estvb ·
I'm in college and have a computer in my dorm. The university uses Microsoft Exchange and until a couple of weeks ago I used to be able to access my mail through Outlook 2000, but then I just couldn't. I've email and talked with the tech support here and they had me try several things but couldn't fix the problem. I can access my email through Outlook on any campus computer and even on my computer through the web access, so there's nothing wrong with my account. The tech support assured me that I have every setting set correctly and that it should work! I realize its hard to troubleshoot this problem but I just wanted to know if anyone had any suggestions, tips, registry hacks, or anything that might help with this problem?

Thanks in advance

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Can't log on to MS Exchange Server

by SyscoKid In reply to Can't log on to MS Exchan ...

What's going on? Does it not recognize your login?

You might try going into Control Panel, Mail, click on Show Profiles, and remove your Exchange profile, then rebuild it. You just need to know the name of your Exchange server, and your email name.

This will only create your Exchange Server and Outlook Address Book services. If you had Personal Folders and Personal Address Book, you have to re-add the service on the Tools, Services menu, and point them to your old files.

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Can't log on to MS Exchange Server

by estvb In reply to Can't log on to MS Exchan ...

Sorry I wasn't very specific and I already tried rebuilding my profile...several times. I went to the Exchange Server properties and set the exchange server (which tech support verified was the correct one) and my mailbox name (my user id). I then clicked Check Name and a dialog pops up asking for my user name, domain, and password. I typed those in and I get the error "The logon credentials supplied were incorrect. Make sure your user name and domain are correct, then type your password again." I know everything is correct, but it just doesn't work.

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Can't log on to MS Exchange Server

by a.grogan In reply to Can't log on to MS Exchan ...

I have seen things similar to this - you may wish to double check your WINS settings - try and "ping" the exchange server name from your workstation.

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Can't log on to MS Exchange Server

by a.grogan In reply to Can't log on to MS Exchan ...

If you get no reply from the server - its IP related.

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Can't log on to MS Exchange Server

by Shanghai Sam In reply to Can't log on to MS Exchan ...

The WINS setting is correct and I've already tried, and successfully, pinging the exchange server.

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Can't log on to MS Exchange Server

by estvb In reply to Can't log on to MS Exchan ...

Point value changed by question poster.

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Can't log on to MS Exchange Server

by jdubrow In reply to Can't log on to MS Exchan ...

try deleting any .pwl files that are on your computer. Your computer may have a corrupt password file that is causing the problem..

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Can't log on to MS Exchange Server

by estvb In reply to Can't log on to MS Exchan ...

Poster rated this answer

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Can't log on to MS Exchange Server

by rlevesque In reply to Can't log on to MS Exchan ...

Is your network login name different from that of your email alias? I mean, is your net login name jsmith, but your email is johns??

In your outlook settings, make sure your loing name is \\domain\\netlogin\\mailbox alias and see if that helps.

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Can't log on to MS Exchange Server

by estvb In reply to Can't log on to MS Exchan ...

My login and email names are the same and all of the settings I have are "correct" according to the university's helpdesk. I did try your suggestion but I got the same error, "The logon credentials supplied were incorrect. Make sure your user name and domain are correct, then type your password again." If I cancel out of the user name/domain/password prompt I get the error, "The name could not be resolved. The action could not be completed."

I've also received this message when I point to another MSE server, "The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact your system administrator..."

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