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  • #2118637

    Can’t log on to MS Exchange Server

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    by estvb ·

    I’m in college and have a computer in my dorm. The university uses Microsoft Exchange and until a couple of weeks ago I used to be able to access my mail through Outlook 2000, but then I just couldn’t. I’ve email and talked with the tech support here and they had me try several things but couldn’t fix the problem. I can access my email through Outlook on any campus computer and even on my computer through the web access, so there’s nothing wrong with my account. The tech support assured me that I have every setting set correctly and that it should work! I realize its hard to troubleshoot this problem but I just wanted to know if anyone had any suggestions, tips, registry hacks, or anything that might help with this problem?

    Thanks in advance

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    Replies
    • #3437432

      Can’t log on to MS Exchange Server

      by syscokid ·

      In reply to Can’t log on to MS Exchange Server

      What’s going on? Does it not recognize your login?

      You might try going into Control Panel, Mail, click on Show Profiles, and remove your Exchange profile, then rebuild it. You just need to know the name of your Exchange server, and your email name.

      This will only create your Exchange Server and Outlook Address Book services. If you had Personal Folders and Personal Address Book, you have to re-add the service on the Tools, Services menu, and point them to your old files.

      • #3437355

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Sorry I wasn’t very specific and I already tried rebuilding my profile…several times. I went to the Exchange Server properties and set the exchange server (which tech support verified was the correct one) and my mailbox name (my user id). I then clicked Check Name and a dialog pops up asking for my user name, domain, and password. I typed those in and I get the error “The logon credentials supplied were incorrect. Make sure your user name and domain are correct, then type your password again.” I know everything is correct, but it just doesn’t work.

    • #3436808

      Can’t log on to MS Exchange Server

      by a.grogan ·

      In reply to Can’t log on to MS Exchange Server

      I have seen things similar to this – you may wish to double check your WINS settings – try and “ping” the exchange server name from your workstation.

    • #3649936

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Point value changed by question poster.

    • #3649847

      Can’t log on to MS Exchange Server

      by jdubrow ·

      In reply to Can’t log on to MS Exchange Server

      try deleting any .pwl files that are on your computer. Your computer may have a corrupt password file that is causing the problem..

    • #3649824

      Can’t log on to MS Exchange Server

      by rlevesque ·

      In reply to Can’t log on to MS Exchange Server

      Is your network login name different from that of your email alias? I mean, is your net login name jsmith, but your email is johns??

      In your outlook settings, make sure your loing name is \\domain\\netlogin\\mailbox alias and see if that helps.

      • #3651534

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        My login and email names are the same and all of the settings I have are “correct” according to the university’s helpdesk. I did try your suggestion but I got the same error, “The logon credentials supplied were incorrect. Make sure your user name and domain are correct, then type your password again.” If I cancel out of the user name/domain/password prompt I get the error, “The name could not be resolved. The action could not be completed.”

        I’ve also received this message when I point to another MSE server, “The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact your system administrator…”

    • #3651533

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      See my comment after Answer 4 for more info.
      Thanks!

    • #3651530

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Point value changed by question poster.

    • #3651282

      Can’t log on to MS Exchange Server

      by vaxmeister ·

      In reply to Can’t log on to MS Exchange Server

      When you ping the Exchange box, are you using the IP address or the server name? Are you logging into an NT/W2K domain before you launch Outlook? Does that work? Try substituting the IP address of the Exchange server for the WINS name in the Outlookprofile.

      • #3652118

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’ve tried pinging both the IP address and the server name and both work. I don’t log in to any domain for Windows and never have for my computer.

    • #3652105

      Can’t log on to MS Exchange Server

      by perlovsky ·

      In reply to Can’t log on to MS Exchange Server

      Try setting the “Logon Network Security” setting to “None”. Outlook->Tools->Services->MS Exchange Server->Properties->Advanced. This will make Outlook ask you for logon credentials: username, password, domain; when you launch it.

    • #3650488

      Can’t log on to MS Exchange Server

      by kathrynb ·

      In reply to Can’t log on to MS Exchange Server

      couple more questions: Are you using the corporate\workgroup version of Outlook, or Internet Only? To check, go to Tools | Options | Mail Services and click on Reconfigure Mail Support to see which it is now. Just cancel out to avoid changing it.

      Anything at all that you know of that changed on your end when this ocurred?

      • #3651162

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I have it set to Corporate/Workgroup and it’s always been like that so I could access the exchange server. I tried changing it to internet only and then back to corp/work to see if that reset or reinstalled anything but it didn’t help.

    • #3650904

      Can’t log on to MS Exchange Server

      by zmanisin ·

      In reply to Can’t log on to MS Exchange Server

      This may seem “ridiculous” but, since you’ve attested good health & configs of your account, connetivity, client/server connectivity settings… Check:
      (1) Language/Encryption settings on your box.
      (2) Any recent changes (any!) to server configuration.
      (3) Has anyone in tech support started using or ‘playing with’ any tool that offers them a single interface to the many separate NT admin tools? (Some of them wreak havoc with permission settings and database synchonization between servers).
      (2) Possible aftermath of a defunct intrusion or infection, like (e.g., Code or garbage attaching to every transmission stream from you but that happens to be in a place that, so far, only interferes with what Exchange is looking for.
      (3)Is the computer connecting by dial-up or LAN connection?:
      – Corrupt MAPI client (if you’re using that),
      – MAPI conflict with other dial-up apps or web app agents that stay live, both potentially streaming garbage with your transmission
      – Any internet certificates installed on your computer/
      (4) Remove addressbook services and work with tech support to bypass addressbooks and related config files on your machine.
      (5) Find out when the last time tech support ran ISINTEG to check integrityof Information Stores.
      Time for bed…more soon.

      • #3429321

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        As I’ve said before, all of the settings are set to what they’re supposed to be according to our tech support. I know they recently upgraded to Exchange 2000 and had some problems with specific servers and had to move several student accounts to another computer. I don’t know anything else that the help desk has done but I can check my mail from other computers so I don’t know that it’s a problem with the server or my account. I don’t think I’ve had any “defunct intrusion or infection” on my computer. I have an antivirus that I keep updated and run every couple of weeks.

    • #3650445

      Can’t log on to MS Exchange Server

      by gnewberry ·

      In reply to Can’t log on to MS Exchange Server

      What OS are you using? What did they change? IP addresses on any of the servers, routers, etc? You may not know, and they may not admit to anything. This happened to me two months ago.

      • #3430381

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’m using Windows XP Professional. The only thing I know about the change is that they upgraded to Exchange Server 2000. They also had hardware problems with some of the servers and had to move a lot of the student accounts to another server. It was around this time that my problems started so I figured I would eventually be able to access my email. The only thing that seems weird to me is that I have no problem accessing my email on any of the campus computer (with Outlook) or through the web access on any computer.

    • #3650439

      Can’t log on to MS Exchange Server

      by gnewberry ·

      In reply to Can’t log on to MS Exchange Server

      Sorry to leave two messages, but.. Do you know what OS is being run on the exchange server? Is it a single or multiple domain network? Has anyone rebuilt the account on the exchange server? Is the domain controller and the exchange server running the same OS? Thanks

      • #3430382

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I don’t know what OS they’re using or anything about the domains. I just don’t think that the problem is with any of the servers because of the fact that I can access my email from other computers, just not my own.

    • #3430454

      Can’t log on to MS Exchange Server

      by khariskh2 ·

      In reply to Can’t log on to MS Exchange Server

      Normally the “Logon Network Security” settings in Services->Exchange Exchange Server->Properties->Advanced should be set to NT Password Auth. Usually if it’s set to None, you’ll get prompted to enter your NT logon credentials.

      • #3430383

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’ve always had it set to None and the helpdesk said that’s the way it’s supposed to be for our personal computers.

    • #3430208

      Can’t log on to MS Exchange Server

      by gnewberry ·

      In reply to Can’t log on to MS Exchange Server

      What OS are the machines running where you can access your exchange account? Do you know someone running XP where you could build a profile and try their machine?

      • #3429328

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Most of the campus computers are running Windows 2000. My roommate has XP so I might try it on his computer, but I was running XP before the problem started so I don’t think that’s the problem.

    • #3430192

      Can’t log on to MS Exchange Server

      by gnewberry ·

      In reply to Can’t log on to MS Exchange Server

      You said your authintication was set to none. How are you logged on to XP? If you are logged on as administrator, you may need to create an account on the PC that matches the mailbox user ID you have. Your PC may be trying to logon automatically as administrator with exchange. Also make sure that there is not a workstation account on the domain that matches your workstation name. If there is, and the SID is wrong, that could prevent authentication. Also kerberos requires that the time on your PC be within 5 MINUTES!! of the time of the server that you are logging into.

      • #3429329

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I log on as a normal user but have also tried setting up my profile with an administrator account with no success. I haven’t tried creating another account with my user id but that isn’t required for us to check our email. At least I didn’thave it like that when I could check my mail and I don’t know of anyone that does. I’ll see if I can check the 5 minute thing somehow.

    • #3429290

      Can’t log on to MS Exchange Server

      by khariskh2 ·

      In reply to Can’t log on to MS Exchange Server

      have your Exchange admins check the “Primary Windows NT Account” associated with your Mailbox on the server.

      • #3431221

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’m pretty sure that it is checked because I can log on fine with my user id and password using the web access.

    • #3430613

      Can’t log on to MS Exchange Server

      by matsonic_dimm ·

      In reply to Can’t log on to MS Exchange Server

      MMMMMMMMMMMMMMMM……….
      Looks Like Thats A HArd one
      ok
      ummm try going into the regedit and set @shell32.dll,-22053 to RegSZ Outlook Express Its either
      0x0000000 or 0x0000001 try both make sure you backup the reg if ya not using xp by scanreg scanregw
      goodluck buddy

    • #3430855

      Can’t log on to MS Exchange Server

      by markshaff ·

      In reply to Can’t log on to MS Exchange Server

      What is the error message???
      Apparently you have a corruption in Outlook on that machine.
      Are you sure you do not have a virus on that computer.
      Check your windows .ini file.
      You may want to repair the install of Outlook.
      You can check the mail configuration in the control panel. Ensure that it is correct. And no others are configured.

      • #3428675

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Well, they made me try two server names. The first (minermail.umr.edu), I guess, looks up my mailbox name in a list and changes the server name to whichever server I’m actually on. The second time they had me put the server I’m on (umr-mail5) directly into the server name. (hope that made sense)
        When I click Check Name with the first (minermail.umr.edu) server name I get the error, “The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact your system administrator if the problem persists.”
        If I change the server name to umr-mail5, then I get a prompt for my user id, domain, and password. When I type everything in and click ok I get the error, “The logon credentials supplied were incorrect. Make sure your username and domain are correct, then type your password again.”

        Just last night I updated my virus definitions, did a full system scan, and found no viruses. I’ve tried repairing the Outlook install, uninstalling/reinstalling Outlook, and uninstalling/reinstalling the entire Office suite to no avail. I looked at the win.ini file. Everything looks fine to me, but then, I don’t know what I’m supposed to be checking for!

    • #3428717

      Can’t log on to MS Exchange Server

      by andyn ·

      In reply to Can’t log on to MS Exchange Server

      WoW ! this is a bit of a book!!

      Ok. Iappriciate you position.
      Ask the techie on your support desk to log on to the exchange box ask service administrator and
      have a look to see if your profile if still intact and valid. if not then they will have to either restor the dbase (Not likely) or create another for you and transfare it to your noew profile.

      Good luck
      Andy

      • #3428676

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I would guess that everything is fine with my profile since I can and have logged on to the computers on campus with no problems. I can check my email with Outlook on those computers just fine. I’ll ask though.

      • #3428669

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I would guess that my profile is fine since I can and have logged on to the campus computers with no problems. I can check my email from those computers. I’ll email them anyway though.

    • #3428522

      Can’t log on to MS Exchange Server

      by jjordan ·

      In reply to Can’t log on to MS Exchange Server

      I’m having the exact same issue with a windows 2k machine loggin into the exchange 5.5. Please email with a solution and I will do you the same if I find one first!!! I have even applied the pre released sp3 for windows 2k with no avail. I will let you know!!

    • #3649729

      Can’t log on to MS Exchange Server

      by maxwell edison ·

      In reply to Can’t log on to MS Exchange Server

      Here are a couple of things to try:

      ———-

      Locate the following registry key:

      HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\LSA\LMCompatibilityLevel

      Change the value to 2.

      If the value IS set at 2, change it to 0. You mayhave to coordinate with the mail administrator with this, but the possible values are:

      0 – Send LM and Windows NT authentication (default).

      1 – Send Windows NT authentication and LM authentication only if the server requests it.

      2 – Never send LM authentication.

      ———-

      Does your user name have any unusual characters in it?

      Try changing your user name to something that contains only letters.

      ———-

      Those are a couple of things to consider.

      Good luck,

      Maxwell

      • #3649723

        Can’t log on to MS Exchange Server

        by maxwell edison ·

        In reply to Can’t log on to MS Exchange Server

        .
        .

        If you try the suggestions I first mentioned, Especially the LM authentication value, and you still have no luck, consider this:

        That error message sure does point to either a password or user name being either entered incorrectly or resolved incorrectly. They are case sensitive, so make sure you are using the proper case letters (lower case or upper case).

        Ask the mail administrator to change the user name and password to something new and simple, reconfigure Outlook accordingly and try again.

        I have seen situations where a keyboard acting up would randomly enter the incorrect case of letters. Try using a new keyboard.

        Maxwell

      • #3649554

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I checked the registry and the key you suggested was set to the default 0. I tried changing it to the other values, restarted Windows, and tried the Check Name thing with both servers and I got the same errors for each.

        My user name id all lowercase letters. I’ve already tried changing my password, but since it didn’t help I changed it back. I don’t think it’s my keyboard. I’ve tried it so many times that if it was only a random problem it should have gotten it right at least once. If it’s not random, or even if it is, then I would have noticed the problem when I type something in another program.

    • #3649665

      Can’t log on to MS Exchange Server

      by tony.colgrove ·

      In reply to Can’t log on to MS Exchange Server

      Sounds like you might have a DNS issue. The first server name they are providing you with is mostly likely a Global Catalog Server, while the second is your Exchange Server. The name they gave you for the Exchange Server seems to resolve against WINS, while when you put in the GC server name (which has to be resolved via DNS) isnt working. Also when you log into Outlook, (XP/2000) looks up in DNS, domain controller information. Since it seems the DNS server is wrong you cant authenticate.
      So… check DNS. Both on your XP box and on a Win2k workstation that you can get into Outlook on.
      Also ping by name the server name (the first one, not your Exchange Server) from both machines and see what IP is returned.
      If all else fails ask tech support for the IP of Exchange and your GC and create a hosts file on your XP box.

      • #3649445

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I checked the IP returned and both machines gave the same address. I put the IP as the server name and actually got the username/password prompt instead of the “The name could not be resolved…” error I always got, but it still complainedabout my my “logon credentials”.

        I emailed tech support to ask for the IPs but it could take a while for a response. What exactly do you mean by “check DNS”?

    • #3649433

      Can’t log on to MS Exchange Server

      by fenaikh ·

      In reply to Can’t log on to MS Exchange Server

      Hi

      logically we have to ask these qustion.

      IF the server is up then
      use network diagnostic commands
      IF there is a basic network connectivity to the server then

      ping the server by name to see which network address the name resolves to

      IF other client has the same problem

      exchange server with RRAS or RAS may had added IP address to the DNS server from sources such as ISDN lines

      else
      If the necessary protocols available on the network
      make sure that the necessry protocols and the right ports are available from both ends
      to test connection to a particular port
      run Rpcping on both the client and the server
      run Telnet command
      endif
      endif
      else

      use Ping and Tracert utilities to check the server’s IP address

      endif

      else
      turn it up
      endif

      good luck

      Mohamed

      • #3649431

        Can’t log on to MS Exchange Server

        by fenaikh ·

        In reply to Can’t log on to MS Exchange Server

        easer looks ..
        Q1.Is the server up?
        A1.yes you said I can access my email through Outlook on any campus computer.
        Q2.Does the client machine have basic network connectivity to the server?
        A2. yes since you can ping it by IP address.
        Q3.Does name resolution work?
        A4.Ping the server by name to see which network address the name resolves to and to make sure that you do not have a name resolution problem.
        Q5.Is there a protocols or Port problem?
        A5.Make sure that the necessry protocols and the right ports are available on the network from both ends.Test connection to a particular port and run telnet command and rpcping on both the client and the server.

        Good luck

        Mohamed

      • #3430123

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I pinged the server and got the correct address. I also successfully tried connecting to the server on port 25 as suggested by TimTheToolMan below. The only protocol required is the tcp/ip and I have that and have checked all of the settings.

    • #3431729

      Can’t log on to MS Exchange Server

      by timthetoolman ·

      In reply to Can’t log on to MS Exchange Server

      Hi,

      Perhaps you (or some piece of software) has turned on XP’s firewall and is blocking port 25?

      Take a look at the following article on XP’s built-in firewall if you need to.

      http://www.microsoft.com/windowsxp/pro/using/howto/networking/icf.asp

      (remove spaces from the above URL)

      Another check would be to use XP’s hyper terminal and make a connection using port 25 to your exchange server – make sure you can make that connection.

      Cheers,
      Tim.

      • #3430124

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I remember turning the firewall on once but then I took it back off. Tech support had me check this when I called and it is indeed turned off. I also successfully connected to the exchange server through port 25.

    • #3431580

      Can’t log on to MS Exchange Server

      by tony.colgrove ·

      In reply to Can’t log on to MS Exchange Server

      Okay. We are getting somewhere. Putting the IP in worked in that you are prompted for your logon credentials, when using the name you get a server could not be found. Definately DNS.
      To check DNS you can from the command prompt (this works on both WinXP and Win2K)
      ipconfig /all
      You should find an entry that says:
      DNS Servers…….
      See what is listed for these servers. They should be the same. If they are different set your computers DNS to the same as the Win2k workstations.
      To set DNS. Open Control Panel, then click on Network Connections. If you have the Category view on you will need to click on Network Connections again. Find your Local Area Connection and right-click to see properties. On the general tab locate the Internet Protocol (TCP/IP) select it and click properties. On the general tab, change to Use the following DNS server, and put in the ip addresses from the Win2k workstation. Click OK a couple times and give it a try.
      A prosible workaround would be to create a hosts file on your computer with the ip and name of the servers in question.
      In the following directory (for WinXP)
      C:\windows\system32\drivers\etc
      edit the file called hosts (there is no extention on this file) Add the IP and name ofthe first server. So it should look something like:
      10.1.1.10 servername.domainname.edu

      • #3654240

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I tried setting the DNS servers but it didn’t help. I still got the same errors. I’d also emailed tech support to get the correct IP’s for the exchange server so I could try putting them in the hosts file but they said that because of theway the network is set up the addresses could change from one day to the next and my connection wouldn’t work. Anyway I was getting the same address when I pinged the servers from my machine and a campus computer, so I guess that part is working ok.

    • #3654236

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Ok, here’s more info that may or may not help. I wrote an email to someone with an address that wasn’t in my address book but I couldn’t send it. When I clicked send I got the error, “Outlook does not recognize one or more names.” I can send emails fine to anyone on my address book but that’s it. I can’t even send an email to myself.

    • #3654046

      Can’t log on to MS Exchange Server

      by rightondudenospam! ·

      In reply to Can’t log on to MS Exchange Server

      Have you tried editing the hosts file to give the exchange server a specific IP and hostname?

      Seeing as you’re going through OWA, ping the server and grab it’s ip address. i.e. mail.server.com

      do a search for your hosts file on your workstation and edit it with notepad (careful not to associate it with notepad by not selecting always run with this program option)

      pop in the server IP address and hostname by what you have as the server name in your Oultook profile for the exchange server. (Right underneath your username) Do not save the file witha txt extension.

      So now when you type ping servername you get a response. So now your PC has no problems knowing where to look for the server on the internet. This should help pinpoint the problem or fix it altogether.

      Failing that reinstall Outlook. But I doubt that’s the prob…

      Sounds like a DNS issue…

      • #3435471

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I tried editing the hosts file but it didn’t help. I put both minermail.umr.edu and umr-mail5 with their IPs but I still got the same errors. What’s weird is that when I put minermail.umr.edu in the server name box I get an error, but when I put the IP of the server I get the username/password prompt… and then I get an error. This didn’t change when I put the entries in the hosts file.

    • #3435774

      Can’t log on to MS Exchange Server

      by shanghai sam ·

      In reply to Can’t log on to MS Exchange Server

      Just thought of something else. You mentioned that the IP of the server changes from time to time. Perhaps their DNS info is not propagating to your ISP properly. What you can do is perform a dig to find out which nameservers the Exchange server itself uses, then use one of theirs as a secondary for yourself. Goto http://www.zoneedit.com/lookup.html enter the server IP or canonical server name mail.server.com in the DNS box look select ALL results and then look for ns1, ns2. These are their nameservers. You can use any DNS server so you might as well grab one of theirs for your Primary, secondary or as a third?!.

      Most likely your ISP could be having DNS domain issues with your Exchange server’s domain.

      Hope this helps…

    • #3435453

      Can’t log on to MS Exchange Server

      by c.caffee ·

      In reply to Can’t log on to MS Exchange Server

      I do not see anyone telling you to run a detect and repair on you mail program.. Outlook 2000 Is likely the Problem.

      • #3653629

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’ve done that and also tried uninstalling and reinstalling Outlook completely.

    • #3653668

      Can’t log on to MS Exchange Server

      by timthetoolman ·

      In reply to Can’t log on to MS Exchange Server

      Hi,

      Regarding your latest comment on this problem : I assume you did that from another machine? You were saying that you could use Outlook from other machines but not your own…

      I guess that puts the problem back on the server.

      Do you have”keep sent messages” turned on?
      Turn it off and try.

      Do you have enough space on the server?
      Probably otherwise you wouldn’t be receiveing any mail…

      Can you add addresses to your address book and then mail to them?
      You may have a corrupted address book.

      A few more things to look at, anyway…

      Cheers,
      Tim.

      • #3653630

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I did it from my machine. I can use Outlook to check my yahoo mail through pop3, it’s just ms exchange server that’s giving me problems.
        I hadn’t tried it before but I can’t add new contacts to my address book. When I type the email inthe appropriate field it disappears when I tab out, press enter, or click ok. How can I check if my address book is corrupt? Or how do I delete it and start over?

    • #3653656

      Can’t log on to MS Exchange Server

      by shanghai sam ·

      In reply to Can’t log on to MS Exchange Server

      The error message you are getting implies that your username and password are not correct.

      Maybe try the following (in this order):

      Set your windows XP username and password exactly the same as your email account username and password (not your email address). try the mail server. (couldn’t figure out from the list of answers if you’ve already tried this);

      Without outlook running, set up a brand new outlook profile using mail in the control panel. Call the profile anything you like. Use the switch to force outlook to ask you for a profile. Start outlook, use the new profile, try the mail server;

      Try making a brand new user in XP in admin group, new mail profile with old username and password for exchange server, try the mail server.

      This’ll sound wacked, but take out client for Microsoft Networks, File and Printer sharing, Internet Protocol – boot and put back Internet Protocol complete with all those lovely settings you probably have memorized by now or will write down before removing tcp/ip. TURN OFF register this connections settings in DNS (DNS tab of advanced). TURN ON disable netbios over tcp/ip, boot and try the mail server. The first part get rid of any nasty leftovers from you’ve already tried all the settings every which way. The second part will prevent your computer from talking to the exchange computer in a certain way.

      • #3653616

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I tried creating an account wth the same user name and password as my mail account but it didn’t help. I’ve already tried recreating the profile, on a regular and admin account, and it doesn’t seem to help. I also already tried clearing out the network protocols and client thing list and reinstalling them but it didn’t help either. I couldn’t remove the tcp/ip (the only one I actually wanted to uninstall in the first place) though because, apparently, it’s too important for WinXP and Microsoft disabled the uninstall button. I did try setting the other two settings you mentioned but it didn’t help.

    • #3653655

      Can’t log on to MS Exchange Server

      by jillbean ·

      In reply to Can’t log on to MS Exchange Server

      Just a comment from the writer of #28.

      Think you are having wierd user authentication SID problem. Your username on the domain that the exchange server computer belongs to has a sid. your username on your local computer has a sid. they are notthe same. Your computer and the exchange computer would like to believe that they should be the same. They would so like to believe it that they are presenting your local sid to the exchange computer as being one of its sids, but of course its not- its your sid. You sid isn’t allow access to the mailbox. It’s sid is. When you access your mailbox from someone elses computer, it doesn’t suffer from sid confusion. This maybe because XP is a little odd about networking.

    • #3652602

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Here’s something else I just noticed.

      Whenever I put “umr.edu” at the end of the server name I immediately get the error “The name could not be resolved…”

      If I take out that part (umr-mail5 or minermail) I get the username/password prompt and the get the “The logon credentials supplied were incorrect…”

      When I put the IPs directly as the server name I get the password prompt.

    • #3652411

      Can’t log on to MS Exchange Server

      by chico_f91 ·

      In reply to Can’t log on to MS Exchange Server

      Make sure the login name of your computer is the same as the profile for exchange (jsmith -> jsmith). So does the password.

      • #3652374

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        It actually doesn’t have to for our personal computers on campus. At least I didn’t have like that when it did work and I don’t know of anyone that has is set that way.

    • #3654423

      Can’t log on to MS Exchange Server

      by fenaikh ·

      In reply to Can’t log on to MS Exchange Server

      Hi

      My friend I would like to help you in your problem and need more info.Please answer these qustion and send me an email or post comment in your Q.
      1. Is Outlook version in your dorm pc the same as the one in the campus which does work?. install the same version of OS and
      outlook too.
      2- Could you try and check your dorm PC in the same network connection as the one in the campus?
      3- Could you try and check another PC in the same network connection as the one your dorm?
      4. what it the connection type in the dorm pc is it dial up or direct network connection.?
      5- Did The tech support checked the setting in your dorm pc if not take it to them.
      6- i would back up my dorm pc then make an image of a campus then restore into my pc and check.

      Good luck

      Mohamed

    • #3655011

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      I’m on spring break for the week so I won’t be able to try out any of the suggested answers until April. Thanks for all your help so far and please keep the suggestions coming!

    • #3653710

      Can’t log on to MS Exchange Server

      by hypersoniq mcse ·

      In reply to Can’t log on to MS Exchange Server

      Given the volumes of info in this thread thus far, it’s safe to assume that this isn’t necessarily a problem on your end.
      Exchange 2000 is active directory aware, if there is any problem with your regular user account (permission wise) then it maysomehow be affecting your exchange account, especially since the problems started when they upgraded.
      Have the helpdesk staff check not only the settings you have as a user(in AD AND Exchange), but also the settings for your computer. Your IP address may change everytime because of their DHCP server, but your network card’s MAC address doesn’t.
      This shouldn’t be a problem if all students are using “guest” access, but it may be a problem if each computer has an entry in Active Directory (usually identified by NetBIOS name) that was corrupted during the Exchange2000 install. This would explain why other net services are available to you AND you can use other student’s computers to check your mail.
      Another major problem is if the firewall you were using was ZoneAlarm or ZoneAlarmPro, they mess up alot of settings, from becoming scattered all over the registry to corrupting the TCP/IP stack.
      you may need to skip the helpdesk and go right to the sys. admin., because they would have therequired permissions to set everything straight.

      • #3642223

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I emailed the helpdesk and they said all of the settings were ok on their end. I guess I’m just going to have to try to reinstall Windows to clear up the problem.

    • #3647539

      Can’t log on to MS Exchange Server

      by gnewberry ·

      In reply to Can’t log on to MS Exchange Server

      Open a command prompt and try the following:

      ipconfig /registerdns
      nbtstat -AA

      This will refresh the DHCP, WINS and DNS entries.

    • #3646371

      Can’t log on to MS Exchange Server

      by stockbl ·

      In reply to Can’t log on to MS Exchange Server

      When using your computer or a lab computer to access the network resources, do you have to login to a specific domain on the campus network?
      For example, before entering Windows, do you have to supply a username, password, and domain? If so, are you able to successfully login to the domain on your PC?

      Also, does your university offer any network shares for you to access for personal storage? Are you able to access these resources?

      Are you able to access any network related resources atall, or is Microsoft Outlook the only thing you are having trouble accessing?

      • #3641679

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        We have to login using our username and password, but there’s no field for the domain. We get some personal storage space and I can access it through Samba or FTP with no problems. Microsoft Outlook is the only things that’s giving me problems.

    • #3648679

      Can’t log on to MS Exchange Server

      by Anonymous ·

      In reply to Can’t log on to MS Exchange Server

      It is obvious you have a DNS resolution problem on your PC. Talk with tech support and have them work on your DNS issue with you on the phone..

    • #3647890

      Can’t log on to MS Exchange Server

      by ivia ·

      In reply to Can’t log on to MS Exchange Server

      I have been reading all the comments you have had up to now and noticed that you are running winxp. I had the exact problem with road runner connection to the school I work for and we tried everything and would not let me connect to the exchange server. I also got the same login box and message you got. I for the sake of everything else as you reloaded windows with win2000 pro and everything with the same settings etc works perfect. I do not however get to browse the network with network places master browser but we’re working on this, all I see in the master browser window is my domain and my system. Although I can find all domains and etc in the directory, but not through entire network connection as stated. We also tried everything and at work my system works fine in every way and I have windowxp pro installed. It has been a very fustrating problem that should not happen but until I reloaded with windows 2000 I could not get mail except through as you at the school or through the IE connection. Hope this helps and I know probably not the answer you are looking for, but it was the only thing that has worked for me. I also have other employees I support who have the exact problems with browsing the network and all are setup the same with dns, wins etc and outlook works just fine.

      • #3641676

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Well I have always been considering reloading windows but I’d really like to avoid that if possible. Would you suggest and complete clean install or would just reinstalling windows on top of itself do the trick?

    • #3647874

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Well, I’m back from spring break but now the problem is worse. I can’t log on to anything that requires my user id and password let alone check my email. I’ll respond to all of the answers as soon as tech support can fix my account, or maybe when they fix this it’ll fix my email problem too. I hope!

    • #3647127

      Can’t log on to MS Exchange Server

      by duvan ·

      In reply to Can’t log on to MS Exchange Server

      It may be that the outlook you installed may be corrupted. I would suggest to backup all your mail by exporting file *.pst and include all your email and calendar and everything then uninstall outlook completely. Restart the machine and install it again. It most likely got messed up when you installed it or when you modified something. Did you mess with the Registry at all? anyways, try to uninstall it and resinstall it and dont forget to export the file. to import all your email use the importunder the file menu.
      good luck.

      • #3647108

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I already tried this and even went as far as to uninstall/reinstall the whole Office suite.

    • #3641678

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      OK, there were some problems with my password for some reason and I had to reset it again. I can now use my username and password for everything…except email through MS Outlook. I’ll be trying out the answers as usual now.

    • #3653281

      Can’t log on to MS Exchange Server

      by benyo ·

      In reply to Can’t log on to MS Exchange Server

      Did you upgrade from a previous OS or do a fresh install? Either way, in the face of adversity, is it not best to backup all your data and blow the f@$%ing thing away! Reinstall XP from scratch and install the minimum (just Office and nothing else).If that doesn’t work there may be an incomatibility problem between XP and the Exchange server config. You haven’t mentioned anyone else on campus running XP so maybe thats the problem. If the rebuild is unsuccesful, try a fresh 2K install with onlyOffice on it and try again. If that works, then try upgrading from 2K to XP and see what happens. It sounds a bit of a chore and it may not find the problem but at least it will get you working!

      If you ever want to work on this problem again, make a Ghost image of your HD and chuck it back on at a later date….. have fun!

      • #3653143

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I did a fresh install of WinXP long before the problem started. Actually, probably most of the people, on my floor atleast, are running XP. The only other version of Windows I have is ME and I’m not downgrading to that! Maybe I’ll try itduring the weekend. …sigh…

    • #3653231

      Can’t log on to MS Exchange Server

      by chembrother ·

      In reply to Can’t log on to MS Exchange Server

      A few things to try;

      Telnet to the servers ip address on port 110
      ex: telnet 192.192.192.192 110
      when connected type user (username)
      then Pass (password)

      if you unable to login in this manner than the ISP (your school) has your alias name different from the NT Login name on their server and must make them the same.
      If you are able to login in the telnet manner above then you have an outlook issue but by using telnet above you can remove half of the troubleshooting from the equation.
      You mentioned that putting the IP address of the server prompted you for the user name and password which means this should work.
      Good Luck Chembrother

      • #3642451

        Can’t log on to MS Exchange Server

        by chembrother ·

        In reply to Can’t log on to MS Exchange Server

        I do not know why my alias was deleted above but it was from Chembrother

      • #3668822

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Sorry for the late response. I tried telnetting on port 110 and put my user name and password and it seemed to work. I didn’t get any errors anyway but nothing else happened.

    • #3642744

      Can’t log on to MS Exchange Server

      by shanghai sam ·

      In reply to Can’t log on to MS Exchange Server

      Like my advisor in college said, “You have a problem.” I have read from start to finish. You have had many good suggestions. After you have tried answer 32, I would suggest that before you reload OS, just try a new NIC. It might not fix the problem,but I have had problems like this that were fixed by replacing the NIC. It will only take a few minutes to try. You have pretty well covered the software options.

      Good Luck!

    • #3642621

      Can’t log on to MS Exchange Server

      by benyo ·

      In reply to Can’t log on to MS Exchange Server

      You said you did a fresh install of XP long before the problem started, but since then things may have changed. I picked up on the fact that you enabled and then disabled XPs own firewall. I know it shouldn’t make a difference, but it might, so maybe it’s worth reinstalling again to give you a virgin install to work on. There may have been apps/add-ons that have been installed that are conflicting with the OS.

      Thanks for the feedback.

    • #3639720

      Can’t log on to MS Exchange Server

      by maxwell edison ·

      In reply to Can’t log on to MS Exchange Server

      In a nutshell, the problem is this: You CAN NOT access your email account from YOUR computer using Outlook.

      Let’s break down your problem as follows:

      Point 1:
      The University uses Exchange for their mail server. You can indeed access your email account through other campus computers using Outlook (configured for your account). Furthermore, you CAN access your email using the Web interface from your own computer. Therefore you can safely assume that the University’s Exchangeserver is not the problem.

      Point Two:
      However, you used to be able to use Outlook to retrieve your email from your computer. Therefore, you can further assume that the problem was created by something done to your computer’s mail and/or profile settings.

      Point Three:
      All hardware is functioning properly, as you’ve verified.

      Solution:
      Therefore, the solution MUST be addressed in your configuration. If you correctly configure your software, you’ll solve your problem. (“Correctly” is the key word here.)

      All of the “correct” configuration issues are addressed in the aforementioned answers. Therefore, you have to review all of the settings – again. It’s obvious that you missed something that was already suggested. If you did indeed look at – and verify – everything that was mentioned, the thing would work. Go over it – again. And, with all due respect, make sure you heed this advice: Don’t overlook anything. Don’t assume anything. Verify everything. (I suspect that your problem lies within the settings for the Configuration of Exchange settings for user profiles.)

      If you feel so inclined, you may want to reload Windows XP. It may notbe necessary, but after so much “tweaking” attempting to solve this issue, some things may have become corrupted.

      (continued…)

      • #3639719

        Can’t log on to MS Exchange Server

        by maxwell edison ·

        In reply to Can’t log on to MS Exchange Server

        .
        .
        Nonetheless review everything, and also review this Microsoft article titled, “Customizing an Outlook Installation”. It’s specific to Windows XP. It has links to other related information, and provides a downloadable resourcekit. It covers every conceivable configuration issue including, but not limited to, the following:

        Specify installation states for Outlook 2002 features

        Specify user settings

        Customize Outlook profile creation and modification

        Configuring how Outlook handles creating default profiles

        Configuring how Outlook handles existing and new profiles

        create new default user profiles

        Outlook profile settings in an Outlook profile file

        Defining and customizing an Outlook 2002 profile file (PRF file)

        how to customize Outlook profiles in the Custom Installation Wizard

        Configure Exchange settings for user profiles

        Specify Exchange settings for Outlook user profiles in the Custom Installation Wizard

        Add and customize accounts for Outlook user profiles

        Specify registry key settings

        I wish you the best of luck. The answer to your question and the solution to your problem is indeed within the text of all these answers.

        You now have the challenge of finding – and correctly applying – that solution.

        Maxwell

      • #3662740

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        Well I went through all of the previous answers and rechecked all of the settings and couldn’t find anything wrong. I checked the same things that the helpdesk people and the people here suggested but everything seemed to be ok. I also searched for the article “Customizing an Outlook Installation” but I have Office 2000 and it was for Office XP. Anyway it just didn’t seem to apply

    • #3639549

      Can’t log on to MS Exchange Server

      by stolli ·

      In reply to Can’t log on to MS Exchange Server

      Has anyone else successfully logged on to the Exchange server from your dorm computer?

      • #3645101

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        No, we got the same error messages as with my login info. I guess that means there’s something wrong with my computer’s settings.

    • #3662708

      Can’t log on to MS Exchange Server

      by justinf ·

      In reply to Can’t log on to MS Exchange Server

      Try reloading the driver for your network card. It sounds a bit like a DNS/WINS issue. Make sure you are using the DNS servers in the correct order.

    • #3662448

      Can’t log on to MS Exchange Server

      by charleskin ·

      In reply to Can’t log on to MS Exchange Server

      Since there are some pretty decent troubleshooting steps already here and it seems almost every aspect of the problem has been touched on, I’ll give a couple of “last gasp” ideas for you to try.
      Step one: find out the IP address for the exchange server. Enter this value instead of the server name for “connect to”.
      Step two: (this one is a stretch) add the IP address of the exchange server to your web-browser’s proxy list.
      My recommndation is try step one first, then step one and two together, then if that still doesn’t help try step two by itself.
      I know, this is out there, but it might help.

      • #3429097

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’d already tried the first suggestion and it wasn’t any different this time. I used the IP for “minermail.umr.edu” and got the username/password prompt instead of the normal error message, but then I can’t get past that. The second suggestion didn’t help at all. Maybe I just didn’t do it right but all it did was not allow me to connect to the internet.

    • #3644439

      Can’t log on to MS Exchange Server

      by fivemajors ·

      In reply to Can’t log on to MS Exchange Server

      Just a thought, go to another machine and export everything into a pst. Call the helpdesk and have them delete and recreate your account, assuming it is only being used for email, then import the pst back in. Go back to your pc, and test it.

    • #3645080

      Can’t log on to MS Exchange Server

      by stolli ·

      In reply to Can’t log on to MS Exchange Server

      When we set up our Exchange server, we had logon problems because of our Sonic firewall and the DMZ. We replaced the appliance with a PIX and that fixed the general NT and 2000 population’s problem. However, Win95 users still could not logon. It was resolved by editing the Hosts file to id the mail server. But the WEIRDEST part was that for Win95 users, I had to make a DNS entry using our local domain name and then disable it. It worked every time.

      I think no matter what – the answer isin DNS\WINS and HOSTS. But start by triple checking your spelling and typing. If you didn’t know what the server names were to begin with, maybe the IT staff can’t spell and you just had to type what they told you. Could be…

      Good luck – thisis better than a mystery novel!

      • #3667879

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        All of the settings are right as I’ve verified them with the settings on the campus computers. I’ve tried editing the hosts file with the mail server ip but it doesn’t help.

    • #3643450

      Can’t log on to MS Exchange Server

      by fenaikh ·

      In reply to Can’t log on to MS Exchange Server

      Hi
      pls read these articles from micrsoft.

      Good luck

      Mohamed

      ***Very Important NOTE *********
      After you copy the URL a space or a %20 maybe gets inserted in the URL when you paste it into your browser. Delete any spaces or such characters from the URL for the page to be loaded.

      using the number of the article as QXXXXXX

      http://support.microsoft.com/default.aspx?scid=kb;en-us;QXXXXXX

      How to Connect over the Internet to an Exchange Server (Q152725)
      Troubleshooting Startup of Windows Client Using TCP/IP (Q155048)
      How to use RPCPing to test RPC Communication (Q167260)
      Troubleshooting Intrasite Directory Replication (Q170334)
      Troubleshooting RPC Problems for Exchange Clients (Q174701)
      Using RPCPING To Troubleshoot MTA Connections (Q175496)
      Exchange Client Top Support Issues and KB Articles (Q175698)
      How to Test Microsoft Remote Procedure Call Performance (Q177446)
      HOWTO: Troubleshoot RPC Errors (Q197814)
      Troubleshooting DynamicRAS Connector (TCP/IP) (Q199971)
      Troubleshooting Calendar Connector for Lotus Notes (Q222893)
      List of KB Articles Explaining MTA Basic Concepts and Troubleshooting (Q247133)
      troubleshooting Link Monitor When Red Arrow Is Displayed (Q252209)
      The Microsoft Exchange Address Book was Unable to Log on to the Microsoft Exchange Server Computer (Q268575)
      You Cannot Connect to Simple Mail Transfer Protocol Message Transfer Agent (Q297139)

      • #3667880

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I looked at all of the articles but none of the offered much help. I tried all of the rpc troubleshooting but didn’t know how to interpret the results (see my comment for 4/17/02 above).

    • #3645410

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      I found and tried out the rpingc32 program that some people suggested and got this message:

      RPC Binding returned (0x6be). Could not bind using these parameters:
      network address = minermail.umr.edu
      endpoint = 251
      UUID =
      Failed to Bind onALL Protocols

      If I changed the Protocol Sequence to TCPIP I got three error messages that said “RPC call raised exception 0x6ba. The server is unavailable.” and got this message:

      Successful RPC binding using these parameters:
      network address = minermail.umr.edu
      endpoint = 2256
      UUID =
      protocol sequence = ncacn_ip_tcp
      Server Statistics:
      #Calls Received at Server = 0
      #Calls Initiated by Server = 0
      #Packets Received at Server = 0
      #Packets Initiated by Server = 0
      Ping #1Failed

      I have no idea what any of it means or if its usseful, please interpret!

    • #3645163

      Can’t log on to MS Exchange Server

      by jodie.collins ·

      In reply to Can’t log on to MS Exchange Server

      Do you have the firewall on XP enabled? If you’re sure that all your settings are correct, the MS Exchange server settings are OK and can ping the server and DNS, this points to either corruption on your machine (how well do you know your registry?), or something blocking you. The XP firewall settings are a possibility. Short of this…if all else fails, format and reinstall – it is a drastic step but, will give you a clean start.

      • #3667881

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I don’t have the firewall enabled and I’m sure all of the settings are correct. I have no problem editing the registry but I don’t mess with settings I don’t know anything about.

    • #3667667

      Can’t log on to MS Exchange Server

      by r.alvarez ·

      In reply to Can’t log on to MS Exchange Server

      The problem is local to your computer since you are able to access it from any computers in the institute.

      There are two things you need to check in your PC – TCP/IP and the MS Outlook(Office) software. We had cases were the TCP/IP stack got corrupted and couldn’t access emails. We had to re install the TCP/IP protocol(Sometimes you need to reinstall the network card driver.)

      You can try reinstalling MS Outlook. It could have some corrupted files that affects the name resolution of mailboxes.

      • #3667656

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        I’ve already tried reinstalling Outlook but it didn’t help. Everything in the TCP/IP settings looks right. I wanted to remove and reinstall the tcp/ip protocol but apparently WinXP doesn’t let you do that because its too important for the system.Somebody earlier suggested using another network card, it didn’t help but I ended up reinstalling my card and the drivers so I know that’s not the problem.

    • #3668818

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Sorry for the lack of response for Answer 46. I’d set the rating but went back to another unrated answer and then forgot about it. Our accounts are used for more than just email. I don’t know how much trouble or how long it would take but I need to access my account for several classes.

      Also, there’s only a couple of weeks left of classes. I doubt that I’ll go through reinstalling Windows and all my applications anytime soon, so if I can’t solve the problem before school ends then I’ll just close the question and see what happens next year.

    • #3652742

      Can’t log on to MS Exchange Server

      by maxwell edison ·

      In reply to Can’t log on to MS Exchange Server

      The solution to your problem is somewhere within the first 50 answers.

      Here’s how you determine exactly which answer:

      Print out this qestion and all the answers. Offer a reward of $25 – $50 to all your fellow student computer geeks (depending on the financial strength of those students). Pay the reward to anyone who can fix your problem relying ONLY on the Q&A printout that you will provide.

      With a fresh set of eyes going over the suggested solutions, something is bound to stand out.

      Maxwell

      • #3652710

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Valid suggestion that just might work but I’m not yet willing to pay for a fix. Especially now that it’s only a couple of weeks till the end of school and I won’t be using my campus email much if at all.

    • #3652698

      Can’t log on to MS Exchange Server

      by maxwell edison ·

      In reply to Can’t log on to MS Exchange Server

      The point I was attempting to make in answer 51 was that the solution IS, without question, within the dozens of answers posted on this thread. If you followed ALL of the suggestions made thus far EXACTLY as instructed, your problem would be fixed.

      Therefore I can only draw one of two conclusions.

      Either you don’t possess the technical
      wherewithal to delve into the issue to the degree necessary (which is why I made the “pay a buddy” suggestion), or you are simply wasting everyone’s time.

      By the way, I find it interesting that there are very few, if any, notes of thanks among the previous 51 rejections.

      You’re welcome.

      Best of luck to you,

      Maxwell

      • #3661050

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Well I hadn’t noticed that I’ve never thanked any of the individual answers. Rather than thank each person’s answer in my response, like you seem to do, I chose to do it a couple of times in my comments. However I haven’t given thanks any time recently and for that I’m sorry. I do appreciate all of the help everyone has offered. Thanks!

        As for your possible conclusions, I’m sorry if you feel I’ve just wasted your time but I’ve tried everything suggested and posted a response with a reason for the rejected answer. I understand that it seems like I’m just overlooking a setting but I’m not. You already suggested in an earlier post that I go through each setting and I did. I checked my settings against the ones helpdesk said were correct and then went through each answer here. If it is a wrong setting somewhere, then it’s not one that has been brought up yet. Maybe it’s something in the registry?

    • #3660892

      Can’t log on to MS Exchange Server

      by maxwell edison ·

      In reply to Can’t log on to MS Exchange Server

      I suppose that there could be an additional conclusion drawn from this evidence, one of which, of course, is that everyone has simply missed something. In addition, I’ve seen my share of those unexplainable and elusive little puzzlers, and I wouldsurmise that this is a distinct possibility in your case. When confronted with one of those, I usually weigh the consequences of following each of only two possible courses of action. One, of course, is to continue to troubleshoot, while the other is to simply wipe everything clean and start over from scratch. If I had to decide how to proceed, especially after several hours of troubleshooting with no obvious solution in sight, I would most likely choose the latter.

      Nonetheless, reading intoone’s intentions on a thread like this (as I touched upon in my previous answer) is probably an exercise in futility, and would most likely lead to incorrect or misguided conclusions. So to give the benefit of a doubt I’ll retract my comment about you wanting to waste everyone’s time and conclude that your intentions are indeed honorable, and that your problem simply one that is quite baffling and has stumped quite a few talented and well-informed professionals. (At least it has stumped this one.)

      Best of luck with your future studies,

      Maxwell

      • #3660781

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        Thanks for the renewed opinion of my post. I realize that I should probably just do as many have suggested and just do a clean install of everything, but as we’re nearing the end of the school year I find myself busier and busier with homework, projects, and the ever approaching finals. If it comes to a reinstall, and it probably will, I’ll probably do it during the summer when I have plenty of free time. I want to keep the post open until then just in case (only three more weeks) and see ifany new suggestions arise (like the one below).

    • #3660812

      Can’t log on to MS Exchange Server

      by athanman ·

      In reply to Can’t log on to MS Exchange Server

      Ok, here’s a course of action that in my experience has worked during a predicament similar to yours:
      First: Right Click on the Outlook Icon.
      You will get a dialog box that says properties.
      If your name does not appear before the word properties then it’s very likely that we’re headed in the right direction.

      Next: Left click the properties button towards the middle of the dialog box.
      Another dialog box will appear. It will have the heading: “Microsoft Exchange Sever”
      …now for the easy part… and this should be easy especially because nothing is wrong with your account… from what you mentioned in your question…
      Next: there should be two fields, the top one will say Microsoft Exchange Server: what you need to enter there is the Server Name or ID. If this is already filled in …leave it as it is. If it isn’t you can get it in two ways. You can call your university IT helpdesk or you can go to another computer on Campus and after you’ve logged on follow the steps above to get to this window and copy the characters there. You can the type them in here on your computer. You’d probably be better off doing this yourself from another computer on Campus.
      Next: In the field that say’s mailbox, you put in you name as it appears in the Outlook Address Book. Once you’ve entered it click the “Check Name” button next to it. (Note: You may want to check the spelling of you name in the Address Book to make sure it’s properly spelled before doing this…. if it isn’tyou need to spell it exactly as it’s spelled in the Address-book.)

      Once you’ve done this… click the apply button at the buttom of the dialog box. Then click OK! Click OK again!

      Now you’re out of the dialog menus and all you’ll ever have to do to log in is to double click on the Outlook Icon.

      If this does not work let me know!

    • #3660811

      Can’t log on to MS Exchange Server

      by athanman ·

      In reply to Can’t log on to MS Exchange Server

      Ok, here’s a course of action that in my experience has worked during a predicament similar to yours:
      First: Right Click on the Outlook Icon.
      You will get a dialog box that says properties.
      If your name does not appear before the word properties then it’s very likely that we’re headed in the right direction.

      Next: Left click the properties button towards the middle of the dialog box.
      Another dialog box will appear. It will have the heading: “Microsoft Exchange Sever”
      …now for the easy part… and this should be easy especially because nothing is wrong with your account… from what you mentioned in your question…
      Next: there should be two fields, the top one will say Microsoft Exchange Server: what you need to enter there is the Server Name or ID. If this is already filled in …leave it as it is. If it isn’t you can get it in two ways. You can call your university IT helpdesk or you can go to another computer on Campus and after you’ve logged on follow the steps above to get to this window and copy the characters there. You can the type them in here on your computer. You’d probably be better off doing this yourself from another computer on Campus.
      Next: In the field that say’s mailbox, you put in you name as it appears in the Outlook Address Book. Once you’ve entered it click the “Check Name” button next to it. (Note: You may want to check the spelling of you name in the Address Book to make sure it’s properly spelled before doing this…. if it isn’tyou need to spell it exactly as it’s spelled in the Address-book.)

      Once you’ve done this… click the apply button at the buttom of the dialog box. Then click OK! Click OK again!

      Now you’re out of the dialog menus and all you’ll ever have to do to log in is to double click on the Outlook Icon.

      If this does not work let me know!

      • #3660783

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        Well I’d deleted the Outlook icon on my desktop so I had to recreate it to follow your directions exactly. Once created I right clicked it and there was a “Properties” entry with nothing in front of it. I clicked it and, got the familiar window, and went to the Microsoft Exchange Server properties. The server name was filled in and is correct. According to the helpdesk I’m supposed to have my user id as the mailbox but I tried your suggestion. I put my name as it appears on the campus computers and the address book, “Last, First (UMR-Students)”. I then clicked Check Name but I got the usual error message, “The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact your…” I tried putting other stuff for the mailbox name and it doesn’t seem to matter, I always get the same error.

    • #3429538

      Can’t log on to MS Exchange Server

      by lordinfidel ·

      In reply to Can’t log on to MS Exchange Server

      Do you have a personal firewall installed on your system?

      If you can not resolve the name using the properties resolve button then several things are happening.

      1. Your system can not resolve the exchange server name.

      2. Your system can notreach the exchnage server itself via IP.

      3. RPC communication is being blocked at a firewall.

      Check the following. Open a command prompt
      (start/run/ type cmd (2k) command (98/xp).

      Press enter.

      type (without quotes) “ping mailservername” Do not use a FQDN. Use the netbios name.

      Does it resolve and what does it resolve too. If it does not resolve, did you turn off netbios resolution on your network adapter?

      If it resolves, but incorrectly, do you have entries in your lmhosts file.
      (type nbtstat -c ,press enter and look for the names)

      The next place would be your hosts file, this is in c:\windows or c:\winnt\system32\drivers\etc
      Open it in notepad, uncheck use this program always. Look to see if you have any static entries.

      Once you can ping the exchnage server by netbios name, assuming you are on the same subnet as it. Or by host name if your on different subnets. Try the name resolution again in the outlook exchange properties.

      If that does not work… Then look at any personal firewalls. You need tcp 138 and 139, in and out, open in order to connect to exchnage.

      • #3666665

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        I’m not using any firewall programs. I did turn on the WinXP firewall once but turned it off the same day. When I ping the server it resolves correctly. I do have an entry for the exchange server on my hosts file, but it resolves even if I removeit.

    • #3643884

      Can’t log on to MS Exchange Server

      by jayanth ·

      In reply to Can’t log on to MS Exchange Server

      Hi,
      I just came across your post and to be honest, I didn’t have the patience to go through all the 55 answers so far.

      How is your Outlook Configured? Are you using the ‘Corporate Workgroup Option’. Also are you using PST for your mail storagein Outlook. Sometimes what may happen is that the Outlook profile may get corrupted on the local machine.
      Before doing anything, backup all your mails. Store them as a single PST file if you wish to.

      Now Right Click the Outlook icon on the Desktop and select Properties. If theres no icon, then goto ‘Control Panel –> Mail’. Click on Show Profiles and you should be seeing the Profile created for you. **Remove** that Profile and recreate a new one giving all the necessary parameters. Now try accessing your mailbox. Hope this one helps.

      Please forgive me, if I have repeated this solution, as I didnt go through all the answers given so far.

      • #3666666

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        I am using the Corporate/Workgroup option. All of my mail is stored on a mailbox.pst file. I’ve tried recreating the profile several times but it doesn’t help.

    • #3640127

      Can’t log on to MS Exchange Server

      by wlbowers ·

      In reply to Can’t log on to MS Exchange Server

      Here is a couple of things you can try. Create a
      host file in the windows directory. The hosts
      file helps windows when it gets stupid.
      There should be a hosts.sam (this is a
      sample file with some explination). Use
      notepad to create the file. Enter a line such as
      this:
      10.0.0.2 server

      Use the tcp/ip address of the server and the
      servers name.
      Even though you set this information in wins,
      according to MS, the os can still say duh, and
      refuse to talk to exchange untillit is in the
      hosts file.

      Number 2
      Go into regedit and navigate to the following:
      Hkey_Local_Machine\software\Microsoft\Prote
      cted Storage Systems Provider
      There should be a profile key with your name
      on it. Delete it.
      You will know needto go to the control panel
      and enter mail. Delete your mail profile and
      reenter them. And try it.
      I had a lot of problems with a clients network
      when he upgraded for the 2k blow out. This
      became a standard procedure untill I got
      everyone stable.

      Good Luck Lee

      • #3666667

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        The only hosts file I found was in the windows\system32\drivers\etc folder. I don’t know if this is the one you meant but I already have an entry in there for the exchange server. The results are the same whether its in their or not so I just leftit there.

        I wanted to try recreating the profile after deleting the registry key you mentioned but it wasn’t there. I went to HKLM\Software\Microsoft but there was no “Protected Storage Systems Provider”. Was it the right key? Well, I guess ifI was going to delete it anyway it just saved me the trouble!

    • #3666728

      Can’t log on to MS Exchange Server

      by athanman ·

      In reply to Can’t log on to MS Exchange Server

      Hello, it is I again. I want to revisit the solution I offered in answers no 54 and 55 … oh and I’m sorry for posting it twice. I got an error message the first time. So I tried again.
      Based on my experience I am absolutely sure that when you bring up the Microsoft Exchange server dialog box if for any reason you fail to enter the correct Identity for the Microsoft Exchange Server you will get an error message saying:
      “The name could not be resolved. The action could not be completed.”
      This might very well be your problem. Make sure you have the correct character in there. Make sure that you letter O’s are really O’s and not the number “0” (zero). The last four characters are usually numbers not letters. Play with it to see ….you have nothing to loose. Whatever happens have a good day!

      • #3666668

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        I’m absolutely sure that what I typed in is correct. I have checked it with what helpdesk has on their website, what they told me over the phone and email, and the settings that appear on the campus computers. There are no O’s to confuse with 0’s or vice versa, so every other character is definitely either a letter or number (or period or dash).

    • #3666652

      Can’t log on to MS Exchange Server

      by lordinfidel ·

      In reply to Can’t log on to MS Exchange Server

      Do you have Client for Microsoft networks installed?

      If you do not then your system will never be able to respond on ports 138 and 139.

      Client for MS networks needs to be installed.

      RPC communincation is the key here. Did you confirm however with the IT dept that the IP address of the exchange server is the correct one.

      Also, if your system is not part of the domain, I would strongly suggest setting your authentication to none.

      In properties of outlook/exchange/Advanced/Logon Security/ choose none. This will force outlook to prompt for a username/password and domain when you try to connect.

      In case you don’t know who I am…. I am a exchange guru. There is very little that I don’t know about exchange.

      As far as the RPC util that you tried. It is a client/server app. There are 2 parts to it. Unless the server side of the app was running, what you received was a false positive.

      The IT dept would need to have the server side portion in order to verify rpc connectivity. But that will only say that there is nothing blocking connectivity. It will not mean anything though if Client for MS networks is not installed. You will still have the same issue.

      Client for MS networks is bound to your network adapter. If it is not there, install it.

      • #3406646

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Yeah, the Client for Microsoft Networks is installed and the IP is correct. Thanks for the clarification on the message I got from the RPC client program. I didn’t know what it meant, but I guess since the server side once wasn’t running then it didn’t matter. The Logon Security is set to none. That’s what it’s supposed to be on for our personal computers on campus.

    • #3407805

      Can’t log on to MS Exchange Server

      by lordinfidel ·

      In reply to Can’t log on to MS Exchange Server

      Our next step is to see what it is trying to do.

      1. Open a command prompt. (start/run/cmd)

      2. type the following:
      netstat -a 5 > c:\netstat.txt

      3. press enter, you will not see anything, it will appear to hang, that’s ok. It’s writingthe results to a file. Leave the command prompt open.

      4. Now go and try to resolve the name in outlook.

      5. Once it times out, wait about 10 seconds. Then go back to your command prompt and press
      ctrl-c. This will stop it.

      6. Now go toyour c drive and look in there for netstat.txt.

      7. You can try posting them here, but it will probably be too much. Or you can send them to me directly.

      What did we just do? netstat -a will show us all of the connections your system has in real time.

      The 5 says to run every 5 seconds, and the > c:\netstat.txt is just piping the results to a file instead of to the screen.

      What I want to know is if the program is actually trying to create a socket.

      Also check in the properties for client for MS networks, is it using windows locator service or dce cell?

      Also in your services (XP should have services) make sure that RPC is started and set to automatic. And the RPC locator is set to manual.

      What I am trying to do is narrow this down of where we need to look. If we don’t see ANY connections to the remote server being initiated, then we have to look more closely at the app. If we see a connection being initiated then we have to look at the OS.

      • #3407792

        Can’t log on to MS Exchange Server

        by lordinfidel ·

        In reply to Can’t log on to MS Exchange Server

        …. Just took the time to read thru all of the posts and checked out the time line.

        Here is what I read into it, let me know if these points are wroing.

        1. It used to work.

        2. It used to work after you did a clean install.

        3. It stoppedworking….when? This is the point i’m confused on. What changed to make it stop working. Did it stop working when you first enabled the firewall, and when you disabled the firewall it continued to not work?

        a. if so, and someone else might know this better than I, is there a way in add/remove programs/windows components to totally remove the personal firewall in XP. (I hate xp with a passion because it serves no valid purpose on corporate networks)

        4. Have you done a fresh reinstall of the OS?
        a- Points to earlier question.

        “A fresh install means just that. It does not mean to install the os over the current system. It entails starting from scratch, formatting the drive and installing. This ‘requires’ that you make sure that all of your data is backed up and that you have install disks for any programs that you have. Preparing your drive for reinstall is somewhat of an art form, you need to know where to look to get all of your data, ie local e-mail.”
        5. I’m just curious, someone mentioned wins. From what I can tell, wins should not be a part of this equation. If at the command prompt you type in ipconfig /all , it will tell you all of your settings for your adapters.

        a. What did you manually set in your tcp/ip properties?

        6. NetBios over tcp/ip, must also be enabled. Set it back. Also netbt service helper for tcp/ip must also be started.

      • #3406453

        Can’t log on to MS Exchange Server

        by shanghai sam ·

        In reply to Can’t log on to MS Exchange Server

        Ok, here we go. As far as your comment goes you have the timeline correct. The problem started a couple of weeks into February. I hadn’t done anything recently that I can relate to causing the problem. I did the enabling/disabling of the firewall long before the problem started, I was just curios and turned it on, then turned it off the same day. I did a fresh intall of WinXP in December and haven’t done any sort of reinstall or clean install since. I checked the wins in the TCP/IP properties and it didn’t have anything listed under it. When I typed ipconfig /all in the command prompt it said “WINS proxy enabled: no”. Farther down it had a listing for the primary and secondary wins servers and both had the same ip listed. I haven’t changed anything in the TCP/IP properties except when someone suggested something, but then I changed it back to the default. The NetBIOS setting was set to Default but I changed it to enabled.

        I checked the services and the RPC and RPC locatorwere started/automatic and manual respectively. I guess the “netbt service helper for tcp/ip” is “TCP/IP NetBIOS Helper”, it was started and set to automatic. The Client for Microsoft Networks is using the Windows Locator.

        I also tried the netstat suggestion and emailed you the file. I also posted a comment with a summarized version of the file for anyone else that wants to see it. Thanks for the troubleshooting help.

      • #3406446

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Well it’s letting me post a second comment to your answer so I’m using my chance. I was going to email you the file except that I don’t know your email. If you want it just email me and I’ll send it, otherwise I posted a summarized version with a comment above.

    • #3406451

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      (see answer 61) The only changes I made were removing some repetition and removing some spacing so that I could fit everything into one comment. There were six repetitions of the first set and two of the second. After starting recording netstat I went to outlook and tried the Check Name first with ?minermail.umr.edu? as the exchange server and then with ?umr-mail5?.

      Active Connections
      Proto Local Address Foreign Address State
      TCP ea:epmap ea:0 LISTENING
      TCP ea:microsoft-ds ea:0 LISTENING
      TCP ea:1025 ea:0 LISTENING
      TCP ea:1027 ea:0 LISTENING
      TCP ea:5000 ea:0 LISTENING
      TCP ea:1035 ea:0 LISTENING
      TCP ea:netbios-ssn ea:0 LISTENING
      UDP ea:microsoft-ds *:*
      UDP ea:isakmp *:*
      UDP ea:ntp *:*
      UDP ea:1045 *:*
      UDP ea:1900 *:*
      UDP ea:ntp *:*
      UDP ea:netbios-ns *:*
      UDP ea:netbios-dgm *:*
      UDP ea:1900 *:*

      Active Connections
      Proto Local Address Foreign Address State
      TCP ea:epmap ea:0 LISTENING
      TCP ea:microsoft-ds ea:0 LISTENING
      TCP ea:1025 ea:0 LISTENING
      TCP ea:1027 ea:0 LISTENING
      TCP ea:5000 ea:0 LISTENING
      TCP ea:1035 ea:0 LISTENING
      TCP ea:netbios-ssn ea:0 LISTENING
      TCP ea:1223 umr-mail5.umr.edu:microsoft-ds TIME_WAIT
      TCP ea:1226 umr-mail5.umr.edu:microsoft-ds TIME_WAIT
      TCP ea:1228 umr-mail5.umr.edu:microsoft-ds TIME_WAIT
      UDP ea:microsoft-ds *:*
      UDP ea:isakmp *:*
      UDP ea:ntp *:*
      UDP ea:1045 *:*
      UDP ea:1900 *:*
      UDP ea:ntp *:*
      UDP ea:netbios-ns *:*
      UDP ea:netbios-dgm *:*
      UDP ea:1900 *:*

    • #3406441

      Can’t log on to MS Exchange Server

      by lordinfidel ·

      In reply to Can’t log on to MS Exchange Server

      Ask your IT dept if your network uses employs wins servers or if it just uses dns.

      I say this because you said that wins was enabled to no, but you had ip’s in the primary & secondary wins servers.

      Also…. Do you know if you have a static IP or if you get your settings via dhcp?

      If it’s dhcp and there is no wins, in your network adapter properties (tcp/ip properties), there should be absolutely no entries in there. No static dns server entries, no static gateways, no extra IP’s, no wins server address’.

      If it is supposed to be pure dhcp, then to be on the safe side, open a command prompt (your starting to like the command prompt aren’t you, I live for the command line) type in ipconfig /release_all (this releases all dhcp leases bound to any dhcp enabled adapters)

      Normally I would just say renew, but in this case reboot. When it comes back up open the command prompt and check the config again (ipconfig /all).

      My purpose for saying the above, I want to get your adapter into a very basic default state. There have been a lot of creative answers, but connecting to exchange is not brain surgery. It is generally straight forward. So straight forward that you can walk up to anty machine on the network and connect just by changing the exchange mailbox properties. Regardless of who your logged in as.

      • #3405311

        Can’t log on to MS Exchange Server

        by lordinfidel ·

        In reply to Can’t log on to MS Exchange Server

        Just so the general public can follow along with our off-line conversation.

        His results of netstat shows that he was trying to go to the fqdn of the mail server. This associated into a time-wait state and then gave the could not resolve name.When he enters in just the netbios name of the server, he does get the u/d/p box. Which is what we want. I’ve instructed him to continue to use only the netbios name.

        The next step is to have him try to resolve one of his friends accounts usinghis friends account information.

        If he can open his friends mailbox, then he will go into the tools/services/advanced and add his name to the mailbox and see if it resolves.

        If it does, then he can contact tech support and have them add his friends name into the permissions of his mailbox as owner. Once in, he then needs to export his mail into a pst.

        The reverse all of the changes, and put his name in as the primary. If that still does not work, then Before having tech support blow away your mailbox, go and get rid off ALL of your profiles. But don’t do it from the outlook icon.

        Go into your control panel and look for the mail icon. Get rid of your profiles from there.

        Then go back to your outlook icon and see if there are any profiles there. If there are, get rid of them.

        Then close out. Reboot. then check to see if your profiles are still there (in both locations)

        If they are not, then in outlook icon, add the profile again, add exchange and configure it.

        If that still does not work, get rid of the profiles again. Remove Outlook totally. Reboot, reinstall outlook and try it again.

        If that still fails, then it’s time for tech support to blow away the mailbox and recreate it.

      • #3415698

        Can’t log on to MS Exchange Server

        by estvb ·

        In reply to Can’t log on to MS Exchange Server

        Sorry I took so long to try out your suggestion and reply, but I’ve been really busy this last week of the semester and in studying for finals (8am monday and tuesday…ugh!) Anyway I found a friend that had his account on umr-mail5 like me and asked him to put his info on the u/d/p box. By the way I told you wrong, minermail doesn’t work whether it has umr.edu at the end or not. Anyway my friend got the same error message I’ve been getting. As I said in my last comment the helpdesk closed my question and told me to reinstall WinXP. I’ll probably do that some time in the summer. Thanks for your help so far, I’m leaving the question open for now but I’m not sure if I’ll get a chance to try out too many other things since I’m done with finals on tuesday and I’ll be going home for the summer.

    • #3405345

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      Well my campus helpdesk seems to have exhausted all of their troubleshooting options and closed my question. They told me to reinstall and possibly seek outside help.

      Luckily I’ve already done that (the outside help anyway) and posted my question here. Thanks for all the help!

    • #3402635

      Can’t log on to MS Exchange Server

      by estvb ·

      In reply to Can’t log on to MS Exchange Server

      This question was closed by the author

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