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Can't open attachments in email.

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by dunce2 1 view

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My pc operates with Windows 98-Second Edition. I use Outlook Express 6 for email. For days now I cannot open any attachments. I click on the paperclip, tried double-clicks. Nothing. The title comes up "grayed" like it is open already. Doesn't matter if the title ends with .eml, .url, .jpg,.url, .jpeg, .doc, etc. -- none of them open. Recently I noticed a message at the top of one email that says "OE removed access to the following unsafe attachments in your mail" and the address was given. I have no viruses. I called the tech support for my computer and they had me reinstall windows, but the problem continues: I can't open any attachments!! Any suggestions or help would be appreciated. Thanks in advance!

3 replies

by alpha-male

Try this:

1. Open Outlook Express
2. At the top click "Tools"
3. Go down to "Options"
4. When the Window opens, click on the "Security" tab at the top
5. About half way down the page, uncheck the option that says "Do not allow attachments to be saved or opened that could potentially be a virus"
6. Click "Apply" in the lower right corner.
7. Then click "OK"
8. Close Outlook Express
9. Reopen Outlook Express

You should now be able to retrieve your attachments! Hope this helps.

by dunce2

THANK YOU!!!!! Your suggestion worked!!! I tried contacting my tech support, Microsoft, Outlook Express, etc., and no one could get me going. For awhile, I opened an account on Netscape and sent/forwarded all those emails with attachments I couldn't open to myself. That worked for awhile (now, for some reason, Netscape doesn't recognize or allow me to open those emails at all...!), but it was a pain. I just read this today and tried it and it worked like a charm. I am so grateful.Muchos gracias!!!!!

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