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Can't open embedded links in emails

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8 replies

by megasurfer

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
One of my customers all of the sudden can't open embedded links in his emails. when you click on them nothing happens. If you right click on one the "properties" item on the menu is grayed out, like the link does not even exist. Any suggestions?

8 replies

by dklippert

Check the security level Tools>Options Security.
Also is the msg in HTML/RTF format, or plain text?

by w2ktechman

If outlook, try detect and repair.
Another try would be to set WORD as the email editor.
Uncheck the option to keep original formatting to make sure it opens as HTML (it could open in plain text even if the outlook setting is on HTML).
Has any programs been loaded recently? Try Antivirus, Ad-Aware, Spybot
If those do not work, try resetting user permissions
Re-install Office
check IE security
reinstall IE

If you are using a different email program, please specify

by megasurfer

Even links in Word do not open. It is any embedid links, not just the ones in Outlook. It is as if they aren't even there. The only program that he had installed recently was Adobe Acrobat.

by enicks

check microsoft support. re: security bulliten #MS03-014. this bulliten concerns cumulative patch for outlook express. generaly, MHTML vulnerability allowed remote access to local computer resources via email hypertext links. this security patch prevents this. however it also prevents local computer from using email hypertext links.

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