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Can't open folders on network with Word

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7 replies

by info-man-

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We have a file server on the network with Windows NT 4 that stores much data and files. Users get a drive mapped to specific folders that they use to store their files. When the user opens My Computer, double clicks on the mapped drive, and then opens the folder directly, everything shows up. When they open Word, then File, Open, and browse to this drive, and try to open the folder that way, only about half of the folders and show up and none of the Word docs. Same way for saving a new document. When they do File, Save as, and browse to this network mapped drive, they can't save because they just get a few folders and an hour glass while trying to access this folder. It's not a rights thing because they can open it with explorer or going through My Computer. Any assistance is appreciated.

7 replies

by gigelul

Hi,
Try to customize the default path for save/open in Word\Tools\Options\File Location. Maybe this will short the necessary time to open a specific folder.
Users receive some errors? You have free space on Server? Check server's background app orservices.

by gigelul

I think that depends by:
-number of users
-file server performance
-network bandwidth
-number of files in a folder
Generaly the browse process is slow.
How you can improve the performance? Depends by the problem which caused the problem.

by gigelul

Also can be related to Office 2000. I use Office 97 with no problems.
Since from explorer work properly maybe others have more ideeas.

by info-man-

I do not understand why the length of the path to open the file is relevant. Please explain. This method worked by the way. I just wanted to understand it better.

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