Question

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Cant open my computer, control panel, my docs, or any other folder - SOLVED

By Levi_L ·
I am working on a computer that isn't allowing me to open any folders. If I click on the link to My Computer in the start menu, it does nothing. I can right-click and bring up the properties dialoge box, but I can't open it.
I tried to open explorer, by right clicking on the start button and clicking explore all users, but it won't open either.
It also won't allow me to open any zipped folders.
I have run Superantispyware, spybot, Avira, and Norton. They each found a few things, but none fixed the issue.
I tried to repair windows via the XP install CD, but even a repair didn't fix it.

Any help or input would be greatly appreciated!

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Try this

by Jacky Howe In reply to Cant open my computer, co ...

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

Follow the steps below with the System started and restarted in Safe Mode with Networking. Running in Safe Mode loads a minimal set of drivers for the Operating System. You can use these options to start Windows so that you can modify the registry or load or remove drivers.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu XP
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu XP
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

Vista
Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.


After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.


You may have to copy MBAM and the Update to USB as well.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot and MBAM and the Update if necessary.

Download Spybot - Search & Destroy and install it. Update it.

<a href="http://www.safer-networking.org/en/download/index.html " target="_blank"><u>Spybot</u></a>

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

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tried all of that

by Levi_L In reply to Try this

I've tried all of that. It doesn't seem to be a virus.

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try this as well

by brian In reply to Cant open my computer, co ...

if the above post doesn't work, i would recommend downloading a program called COMBOFIX and running it. you can get it here with a tutorial:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
this program has been a great help in removing that annoying ANTIVIRUS 2009, 2009, XP, VISTA.....etc. best of luck to you.

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What is happening...

by kfrost In reply to Cant open my computer, co ...

After you click on My Computer? Is it freezing? Are you running any other programs? How much disk space do you have left? Do a Ctrl + Alt + Del and see what processes are running? Just some basic's to try first.

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nothing happens

by Levi_L In reply to What is happening...

I have the task manager open. I double click on my computer, the hour glass appears for a moment, and then nothing. The screen does a little flash (like it is refreshing), but it doesn't do anything. Nothing new appears in the task manager and nothing appears on the screen.
There is plenty of disk space available.

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I've found the answer!!!

by Levi_L In reply to Cant open my computer, co ...

Strangely enough I have found the answer. After trying to run combofix, it kept giving me an error stating that Norton Internet Security live scanner was still running. I has already shut down all of the processes, but it still kept saying that. So, I decided to uninstall Norton Internet Security, and after the reboot, everything was fine. I personally hate Norton (this wasn't my computer), but this is really screwy.

If this happens to you, get rid of Norton and everything will be fine!

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Norton strikes again {nt}

by Jacky Howe In reply to I've found the answer!!!
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