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Can't open Word 97 temp file

By xlcr ·
Using word 97 I was copying a file on a CD. I got the error message "Page fault.......etc. Windows has to close". On reopening windows the original file appears to be there together with a temporary file which word has created. When I try to open either file I get the message "Word can't open file in use by another user". Can't delete file for same reason. Because I can't close the files either, I can't close the session on the CD. Any help would be much appreciated.

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by house In reply to Can't open Word 97 temp f ...

Start in safe mode using f8 at startup to manage the file. If it is a 9x machine, restart in DOS and move the file to another location using the xcopy command.

It is more than likely that it is considered in use by the system, or that there is a small hijack going on in your machine... if the above solutions don't work, try running a virus scan from both modes mentioned above.

Please let us know what OS you are using so that we can offer more specific answers.


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by house In reply to

a page fault is a memory error... give us more info and we will tell you how to clear your page file offline... this may be the solution that you need

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by house In reply to

Here's a small tut on how to edit the registry in order to clear the page file on system shutdown. This may not be your issue, but it's worth a try.

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by sgt_shultz In reply to Can't open Word 97 temp f ...

so you are saying you are unable to copy the docs from the cd to say the desktop? if you can, right click the files, remove the read-only attribute...
you were using in-cd or some such?
do you think running scandisk (or chkdsk, as house says we need your os to help better) would help?

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by Konza In reply to Can't open Word 97 temp f ...

Here is what Microsoft has to say on the subject in Article ID 313472 (formerly Q313472). I have used this with Word 2003, but I have no idea if it works for previous versions.

1. Quit all instances of Word. To do so, follow these steps: a. Save all your work, and then quit all programs.
b. Press CTRL+ALT+DELETE to open the Windows Security dialog box.
c. Click Task Manager, and then click the Processes tab.
d. Click Winword.exe, and then click End Process.
e. In the Task Manager Warning dialog box, click Yes.

If you receive a message that states that the program is not responding, click End Now.
f. Repeat steps d and e for each occurrence of Winword.exe.
g. On the File menu, click Exit Task Manager.

2. Start Windows Explorer, and then browse to the folder that contains the document file that you tried to open when you received the error message.
3. Delete the owner file.

The owner file is located in the same folder as the document that you tried to open. The owner file name uses the following convention: It begins with a tilde (~), followed by a dollar sign ($), followed by the remainder of the document file name. The file name extension is .doc. For example, the owner file for Document.doc is named ~$cument.doc.
4. Start Word. If Word asks you whether you want to load the changes that were made to the Global or Normal template, click No.
5. Open your document.

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by fyz In reply to Can't open Word 97 temp f ...

Maybe the file is corrupted. I think you can try a utility called Advanced Word Repair to repair your Word document if necessary. It works rather well for my corrupt Word documents. Its web address is

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