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Can't ping or tracert

By rohitmc1 ·
Hello everyone, Sometimes some of our worker suddenly lose connection means it shows they are connected but they will not be able to browse on browser .....

I am new at this so pls explain....We have cicso 1841 and that is connected with ASA5510 and it's connected with dell switch...if we allow in our network ping and tracert is that any way security risk..also is this maybe the issue that some people notable to browse eventhough they show connected... if guys need to look at the configs for dell switch or asa5510 i can post that...

since i am not able to tracert so i am not sure where is the issue.. tracert only goes to dell switch ..1 hop..after that everything is time out.....pls help

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