Cant remember the name of a web based remote assistance website

By Toast-it ·

We have people who manage some of our servers remotely. A couple months ago they were having trouble connecting to one of the servers so they asked me to go to a website which asked for a serial number which he had. After i entered the serial number i was able to grant him control of the server. it was all web base. I cant remember the name of this site, had the name of an animal...reptile in it. I'm trying to do some remote assistance for some out of state friends and this website seemed pretty straight foreword. i don't mind the monthly fee.

edit: sorry, i should specify that i'm also looking for alternative web based remote assistance / desktop tools. but if you happen to know the name of the one i'm looking for feel free to post.

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All Answers

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Pick up the phone and ask the bloke. nt

by OldER Mycroft In reply to Cant remember the name of ...
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I would....

by Toast-it In reply to Pick up the phone and ask ...

but i hate talking to these guys, plus asking the question here brings up other options than the one i'm looking for.

see second comment :)

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You DID specify a reptile-like name though ...

by OldER Mycroft In reply to I would....

Thought the phonecall would be the most time-efficient method.

I didn't 'spot' you were looking for alternatives. :)

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by patb071 In reply to Cant remember the name of ...

I know there is web based program that is called go2assist.

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have you tried VNC?

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VNC requires them to be on your network...

by Toast-it In reply to VNC

or on a vpn right? the users I'm trying to get too are on regular ISPs dsl/cable behind routers. i would have to configure port forwarding on their for that....i think.

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by Toast-it In reply to go2assist?

yeah go2assist is exactly like the one i was looking for. i'll check it out.

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by Wizard-09 In reply to thanks

Team view is also another good one to use its what i use to do some remote work apart from VNC.

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i guess you cant be free

by Toast-it In reply to Team
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Re: Remote assistance

by christianshiflet In reply to Cant remember the name of ...

It's not entirely web based, but Crossloop, once installed, is a very simple and free remote assistance program that uses a bunch of freely available tools including VNC. Check out for a good overview of what it can do.

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