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Can't search with the search function

By mmbc_voltron ·
On IE when you hit the search button it brings up a search function on the left.
Everyone in my office can't connect to that site.
ie.search.msn.com
I have posted elsewhere and they thought it was spyware or somthing along the lines of that, so I ran spybot and adware and nothing.
The only work around I have
found is to stop and re-start the DNS server. But that only works for a short period. Why is it that everyone in the office can't connect to the
search engine for msn. But if I restart (stop and start
the services)on the DNS server people can use the search function.

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by evkuo In reply to Can't search with the sea ...

Sounds like a DNS issue. Try doing a nslookup for search.msn.com and see if it resolves correctly (or at all). If it does but sporatically, (i.e. only right after you've restarted the DNS server), then at the workstation, try using the IP's for the site instead (I've got them as 207.68.176.190, 207.68.176.250, and 207.68.185.5. If that works, it's definately a DNS isssue.
You could try listing the site in your DNS or making sure your DNS forwarders are setup correctly.

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by mmbc_voltron In reply to

Looks like a DNS issue.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out
Then I tried the IP and worked.
so do I add a New host file to the forward lookup zone?

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by evkuo In reply to Can't search with the sea ...

Well, you'd need to narrow it down a bit. Get your DNS server IPs and then go to the command line and type "nslookup" and hit enter. Then type "server [external dns server ip]". This will force nslookup to use that DNS server to resolve the name. Then type in "search.msn.com" and see if it resolves. Then type "server [internal dns server ip]" and see if it resolves. This will help determine if it's a problem with your external DNS (which I doubt, since it works when you restart your DNS server) or your internal one.
If it's external, check with your ISP. If it's an internal DNS issue, then it's something to do with forwarding. You could try updating the Root Server Certificates through windowsupdate.microsoft.com, but I don't know if that will work (but it can't hurt).
For a quick fix, a host file would do it, but then you'd need to touch every PC or setup a new forward lookup zone for search.msn.com. In theory, it shouldn't effect anything else in the msn.com domain.

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by mmbc_voltron In reply to Can't search with the sea ...

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