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CD drive error with Windows 2000

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by jp.reoyo

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After a Window 2000 crash, I cannot access anymore the CD drive.
In the device hardware manager, the drive has the exclamation point (!) icon.
In the properties of this drive, the following error message appears/
"This device is not working properly because Windows cannot load the drivers required for this device"

I tried to uninstall the drive and reboot: the drive is recognised by Windows and re-installed, but same problem.

I tried to update the driver; the system finds the file cdrom.inf, and then at the last step of the update pops the error message:
"An error occured during the installation of the device. The system cannot find the file specified"

I tried to repair Windows 2000 (the system seems access the CD drive OK during the boot): same problem.

Before re-installing Windows 2000 I will prefer to have some advice.

PLEASE HELP !

1 reply

by ah_pc2001

Try booting with a windows 98 bootdisk with cdrom support and see if you can read from the CD drive. If not,the drive could be defective and may have cause Win2k to crash.

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