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cd/dvd player stops working - registry problem

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3 replies

by debbienc

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My nephew has a laptop, and the cd/dvd player stopped working. A friend of his downloaded something to a flash drive and put it in his computer and installed it, and the cd/dvd player started working again, now it has stopped once again. It is a registry problem, but I have no idea what he downloaded to get it to recognize the drive. Anyone have any ideas how I could fix this so it will not stop working again?

3 replies

by the scummy one

Run a virus check, and while you are at it look for a rootkit remover tool. If specific Sony dvd was watched on the system, Sony had put rootkits out, which in some cases would not allow a cd/dvd drive to function properly.

If neither of these are the problem, it is likely that a hardware failure has occurred

by phshromn

Sometimes when you install new software for some odd reason you lose access to you dvd/cd player, this is how to fix it.
Start, Run, type regedit, follow this
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Next delete the upper and lower filters
restart your computer and it will fix your problem

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